Summary
Overview
Work History
Skills
CDTL Graduate
Timeline
Generic

Diana Peralta

Summary

Responsive assosiate team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner that takes on routines and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

10
10
years of professional experience

Work History

Customer Service & E Commerce ATL

Wholefoods Market
Wichita, KS
12.2023 - Current
  • Assisted the team leader in leading and executing the customer service and e-commerce programs.
  • Focused on driving safety, the quality of outbound online orders, an excellent pick-up experience, team productivity, and program execution.
  • Monitored key performance indicator metrics and visual cues in the store to assess the team's performance in these areas.
  • Daily operations consisted of managing capacity, labor utilization, cash management, and the execution of store processes.
  • Oversaw non-inventory compliance and expense control.
  • Assisted in scheduling, hiring, promoting, and separating team members.
  • Assisted in annual job dialogues and determined wage increases based on performance.
  • Developed, coached, mentored, and motivated team members in a manner that sustained a high-performing team and minimized turnover.
  • Consistently communicated and modeled WFM core values, leadership principles, and supported goals.

Bakery ATL

Wholefoods Market
Wichita, KS
09.2022 - 12.2023
  • Assisted team leader to achieve sales, oversee purchasing, address team concerns/ issues, and promote team member happiness.
  • Directed and supervised department specialist, supervisor, and team members.
  • Scheduling/ hiring/ separations
  • Maintained awareness of customer flow and directed team members as necessary to satisfy and delight customers.
  • Selected/ trained/ coached/ and motivated team members to their highest potential.
  • Oversaw department production and created production logs based off sales/ projections/ and movement.
  • Assisted in department store process certification
  • Career development team leader certification
  • Consistently communicated and modeled WFM vision and goals

Store Support Supervisor

Wholefoods Market
Wichita , KS
11.2021 - 09.2022
  • Directed and supervised team member performance
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
  • Ordered supplies with accuracy by verifying back stock and maintaining inventories.
  • Oversaw cash up office issues/ variances/ cleanliness/ and systems
  • Worked with team trainer to train, develop, and mentor new and existing team members
  • Effectively communicated team member concerns, attendance and performance to TL
  • Consistently communicated and modeled WFM vision and goals

Cashier

Wholefoods Market
Wichita, KS
03.2020 - 11.2021
  • Operated cash register
  • Amazon online orders and returns
  • Store returns and customer satisfaction
  • Cash up

Office Runner

Devlin Enterprises
Wichita , KS
10.2019 - 02.2020
  • Organized files
  • Faxed reports and scanned documents
  • Bank deposits and payroll
  • Biweekly ordered office supplies
  • Misc errands

Team Leader

Chick-fil-A
Wichita, KS
01.2015 - 10.2019
  • Managed 80+ team members
  • Oversaw 30% in monthly food cost
  • Mentorship
  • Opening/Closing restaurant daily operations
  • Guest incidents and satisfaction
  • Shift lead
  • Grand opening corporate trainer
  • Tracked quality & incident reports through vendors
  • Communications lead position
  • Ordered restaurant flowers biweekly
  • Oversaw team member scholarships

Part- Time Clerk

Quicktrip
Wichita, KS
08.2016 - 05.2017
  • Cashier
  • Ran the kitchen
  • Store upkeeps hourly
  • Store cleanliness & appearance

Skills

  • Organized, efficient, and positive
  • Multitasker, driven, dedicated
  • High level of customer service
  • Excellent record of health
  • Technology proficiency

CDTL Graduate

  • Grew as a leader
  • Learned the importance of empowerment & delegation
  • Gained an understanding for operational decision making
  • Learned how to effectively deliver job dialogues
  • Learned about the influence of coaching conversations
  • Learned how to deliver counseling and documentation

Timeline

Customer Service & E Commerce ATL

Wholefoods Market
12.2023 - Current

Bakery ATL

Wholefoods Market
09.2022 - 12.2023

Store Support Supervisor

Wholefoods Market
11.2021 - 09.2022

Cashier

Wholefoods Market
03.2020 - 11.2021

Office Runner

Devlin Enterprises
10.2019 - 02.2020

Part- Time Clerk

Quicktrip
08.2016 - 05.2017

Team Leader

Chick-fil-A
01.2015 - 10.2019

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Diana Peralta