Joao Mistretta
Framingham,MA
Summary
Experienced banking professional with a successful five-year track record in customer service and organizational management. Possess strong communication skills and a commitment to client privacy. Seeking a career change to Executive Administrative roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Citizens Banker
Citizens Bank
Framingham, MA
11.2018 - Current
- Exceptional Customer Care: Dedicated to delivering top-tier customer service, addressing inquiries, and resolving issues with a team-focused approach
- Financial Solutions: Provide clients with tailored financial advice, promoting team synergy in recommending suitable banking products aligned with their financial objectives
- Cross-Channel Sales: Collaboratively cross-sell a range of banking products like loans, credit cards, checking/savings accounts, also make referral for partners as Finance adviser, business relationships manager, Loan mortgage office, Paycheck
- Compliance Assurance: Champion adherence to banking regulations and internal policies, ensuring the collective security and integrity of financial transactions.
English Language Teacher
Aracaju Public Schools
Aracaju, Brazil
01.2015 - 06.2016
- Taught basic English to 5-20 students, classes of adults between 18 to 29 years old in educational program for those who did not complete elementary or middle school
- Customized program curriculum to meet the needs of each class
- Taught all aspects of the language, including grammar, reading, listening, writing and conversation.
Events Coordinator / Commercial Department / Operational Assistant
Aruana Eco Praia Hotel
Aracaju, Brazil
01.2011 - 12.2014
- Organized a wide range of events, including meetings, weddings, business events
- Rented and set up equipment and other supplies to meet customer specifications
- Prepare or edit organizational publications for internal and external audiences, including employee newsletters and annual reports
- Worked with online budget travel services to set prices and manage bookings.
Education
Bachelor's degree in arts - English and Portuguese Languages -
Faculdade Atlantico
07.2012
Skills
- Portuguese (Fluent)
- Spanish (Fluent)
- Customer Service
- Consumer Banking
- Regulatory Compliance
- Financial Institution Regulations
- Loan Closing
- Federal Lending Guidelines
- Closing Procedures
- Strategic Planning
- Analyzing Performance
- Meeting Sales Goals
- Operations Understanding
- Revenue Generation
- Analytical Thinking
Certification
Notary Public of Massachusetts
Timeline
Citizens Banker
Citizens Bank
11.2018 - Current
English Language Teacher
Aracaju Public Schools
01.2015 - 06.2016
Events Coordinator / Commercial Department / Operational Assistant
Aruana Eco Praia Hotel
01.2011 - 12.2014
Bachelor's degree in arts - English and Portuguese Languages -
Faculdade Atlantico