Laith Los
Mechanicville
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Citizens Banker
Citizens Bank
Saratoga Springs
09.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Collaborated with team members to improve overall customer service experiences.
- Assisted customers in account management, loan applications, and financial decision-making.
- Utilized effective communication skills to resolve customer issues promptly.
Delivery Driver
Domino's Pizza
Manchester
07.2020 - 08.2024
- Ensured guest satisfaction by providing excellent customer service.
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Answered customer inquiries regarding menu items, prices, and availability.
Bank Teller/Sales and Service Supervisor
People's United Bank
Vernon
01.2018 - 01.2021
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and processing transactions.
- Managed branch operations to uphold efficient customer service standards and accuracy in cash handling.
- Assisted customers with account openings, check orders, and online banking configuration.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Retail Store Manager
Dave's Soda & Pet City
Agawam
05.2016 - 06.2017
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 20+ employees.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Education
Some College (No Degree) - Criminal Justice
Schenectady County Community College
Schenectady, NYSkills
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Dependable and responsible
Timeline
Citizens Banker
Citizens Bank
09.2024 - Current
Delivery Driver
Domino's Pizza
07.2020 - 08.2024
Bank Teller/Sales and Service Supervisor
People's United Bank
01.2018 - 01.2021
Retail Store Manager
Dave's Soda & Pet City
05.2016 - 06.2017
Some College (No Degree) - Criminal Justice
Schenectady County Community College
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