MALIKI MATTHEWS
New Britain,CT
Summary
Dynamic and results-oriented professional with a proven track record at Citizens Financial Group, enhancing client satisfaction and bank profitability through effective customer relationship management and cross-selling. Skilled in customer service and consumer & Business banking, I excel in streamlining operations and fostering positive work environments, significantly improving performance metrics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Citizens Banker
Citizens Financial Group
Manchester
04.2024 - Current
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions
- Strengthened customer relationships through attentive service and prompt resolution of inquiries
- Enhanced bank profitability by effectively cross-selling various financial products and services
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Social Media Growth Operator
Relentless Marketing
New Britain
12.2023 - Current
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures
- Reduced equipment downtime by troubleshooting issues and performing timely repairs
- Increased overall product quality through meticulous attention to detail during operation processes
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
Assistant Manager
Footlocker Inc.
Farmington
03.2021 - 04.2024
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Developed strong working relationships with staff, fostering a positive work environment
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Diploma - undefined
Bristol Central High School
Bristol, CT07.2021
Skills
- Customer Service
- Self-motivated nature
- Cross-Selling and Partner Referrals
- Follow-up skills
- Customer Relationship Management
- Consumer Banking
Certification
- ATM Custodian, Citizens Bank - 2024
Timeline
Citizens Banker
Citizens Financial Group
04.2024 - Current
Social Media Growth Operator
Relentless Marketing
12.2023 - Current
Assistant Manager
Footlocker Inc.
03.2021 - 04.2024
Diploma - undefined
Bristol Central High School