Wendee Rosales
Providence,RI
Summary
Accomplished banking professional with a proven track record at Citizens Bank, NA, excelling in customer service and cash management. Demonstrated ability to enhance customer satisfaction and streamline operations, fostering significant account growth. Skilled in effective communication and creative thinking, adept at driving improvements and maintaining high compliance standards.
Overview
9
9
years of professional experience
Work History
Citizens Banker
Citizens Banker
02.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Coordinated with other banking institutions for interbank transactions, ensuring smooth operation and customer satisfaction.
Teller Manager
Citizens Bank, NA
08.2017 - 02.2022
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Trained new employees in cash handling procedures, bank policies and Claims Reporting to promote compliance with established standards.
- Collaborated with branch management to set performance goals for the teller team, driving continuous improvement in service delivery.
Teller
Citizens Bank, NA
11.2015 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
E-Cubed Academy
Providence, RI06-2008
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
Languages
Spanish
Full Professional
Timeline
Citizens Banker
Citizens Banker
02.2022 - Current
Teller Manager
Citizens Bank, NA
08.2017 - 02.2022
Teller
Citizens Bank, NA
11.2015 - 08.2017
High School Diploma -
E-Cubed Academy
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