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Dynamic professional with extensive experience in patient care and office management at First Light Home Care. Proven ability in care management and patient advocacy, enhancing service delivery and client satisfaction. Skilled in data analysis and communication, fostering collaboration among healthcare teams to improve patient outcomes. Certified in CPR/AED, demonstrating commitment to safety and well-being.

Dynamic and dependable professional recognized for a robust work ethic and commitment to achieving consistent results in high pressure environments. Extensive experience demonstrates exceptional multitasking abilities, reliability, and a strong focus on customer service, ensuring effective interactions with diverse clientele. Proven interpersonal skills, including leadership and effective communication, foster team collaboration and drive overall success for the company. Open to relocation opportunities that promote career advancement and expand professional impact in new markets.

I am a highly skilled and dedicated Data Analyst and IT
Assistant with a passion for leveraging data to optimize retail operations. With a strong background in managing and analyzing data using Microsoft Dynamics 365, I thrive in roles where I can contribute to data-driven decision-making processes.
Throughout my career, I have demonstrated expertise in organizing and maintaining large datasets, ensuring data accuracy and integrity. My proficiency in utilizing Microsoft Dynamics 365 allows me to efficiently sort data, provide categories and PCT codes, create vendor products, and generate insightful reports. I am adept at analyzing retail data to identify trends, patterns, and actionable insights that drive strategic decision-making, particularly in areas such as product assortment planning, pricing strategies, and inventory management.
Collaboration is a key aspect of my work style, and I enjoy collaborating with cross-functional teams to understand their data requirements and provide valuable support. I am known for my strong attention to detail, ensuring data quality through regular data quality checks and implementing effective data governance practices.
As a proactive professional, I constantly seek opportunities to enhance data processes, tools, and systems to optimize efficiency and productivity. My strong analytical mindset, coupled with advanced skills in Microsoft Excel , allows me to manipulate and analyze complex data sets effectively.
With a solid understanding of the retail industry and its key performance indicators (KPIs), I am committed to contributing to the success by applying my expertise in data analysis and Microsoft Dynamics 365 to optimize retail processes and support data-driven decision-making.
Overall, I bring a combination of technical proficiency, analytical skills, and a deep understanding of the retail industry to drive actionable insights and improve business outcomes. I am excited to contribute to Your company continued success in the retail industry by leveraging my expertise and passion for data analysis.

Strategic leader with 13+ years of experience driving excellence in customer service, order management, and supply chain operations. Recognized for expertise in building and leading high-performing teams, fostering stakeholder collaboration, and championing process automation to achieve operational efficiency. Proven track record of optimizing global supply chains, consistently improving KPIs, and elevating customer satisfaction. Adept at leveraging SAP S/4HANA, RPA, and Lean methodologies to streamline processes, reduce costs, and deliver measurable business outcomes.
Currently, I lead a 17-member team at Mann+Hummel, overseeing end-to-end contract validation, post-sales lifecycle management, and billing operations to ensure accuracy and efficiency.
My role involves managing over 150 agreements and post-sales transactions monthly, driving an 85% improvement in operational efficiency through automation initiatives like RPA, and leading the successful SAP S/4HANA migration with a 98.7% go-live success rate. I actively collaborate with cross-functional teams including finance, legal, and IT to ensure seamless processes and compliance.
I also prioritize delivering exceptional customer experience, having raised satisfaction scores from 85% to 97% by implementing proactive communication and real-time tracking dashboards. With a strong focus on data-driven decision-making through Power BI and continuous process improvements, I am passionate about leveraging technology to drive business results and customer success.
I am excited about the opportunity given to me to bring my expertise in operational excellence, automation, and stakeholder management to a global scale and contribute meaningfully as part of your customer operations team.

JOAO S. CHIMENA

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PCA

PCA

Dishwasher

Connectivity Installation Assistant

IT Technician

Telecommunications Field Technician Assistant

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Some College (No Degree) - Telecommunications and Networking

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PCA

PCA

Dishwasher

Connectivity Installation Assistant

IT Technician

Telecommunications Field Technician Assistant

Some College (No Degree) - Telecommunications and Networking

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