Joao P. Henriques
Highlands Ranch,United States
Summary
Quality-driven Account/Operations Manager focused on keeping business agile and efficient in changing market conditions. Offering 29 years of vast experience in customer service, account receivables, and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.
Overview
31
31
years of professional experience
Work History
Account Manager
HenriquesPilot last Mile a Maersk Company
Denver, Colorado
08.2022 - Current
- Manage a $2.5 million dollar account with an operating cost of $1.7 million, and a gross profit of $800,000 dollars in revenue a year.
- Complete month-end and year-end closings, keep records audit-ready and monitor timely recording of accounting transactions.
- Investigate billing discrepancies and implement effective solutions to resolve concerns and prevent future problems.
- Negotiate contracts and close agreements to maximize profits and achieve client KPIs goals (4.93 Survey scores, 98% On-time performance, and 98% delivery compliance).
- Act as main point of contact in matters relating to Williams Sonoma Denver client concerns and needs.
- Review and analyze contracts to resolve billing issues with high profile client and carriers.
- Process invoice payments and record information in account Dispatch Track Billing Manager (DTB) software database.
- Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Sent meticulous and accurate bills to collect payment from Client according to company protocol.
Operations Manager
FedEx Express
Littleton, CO
10.1993 - 08.2022
- Built and executed production plans through forecast and trend reviews, determining efficiency requirements, and partnering with other leaders to load balance resources to deliver an average of 52,000 parcels a week.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Creative approach to problem-solving with the ability to focus on details while incorporating essential Quality Driven Management principles.
- Led large-scope projects with site and regional impacts, such as RESPONSE, ESTAR, and STAYSHARP.
- Collaborated with all support teams, including safety, engineering, information technology, loss prevention, legal, corporate security, human resources, and quality assurance to meet business objectives.
- Oversaw budget management, fleet supervision, fueling practices, DOT compliance, and payroll activities.
- Strong interpersonal skills including mentoring, coaching, collaborating, and team building with 36 team members.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Education
Bachelor of Science - Global Business Management
University of Phoenix
Tempe, AZ01.2014
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ09.2012
Skills
- Account Management
- Account Receivables
- Cross-Functional Collaboration
- Customer Service
- Analytical and Critical Thinking
- Attention to Detail
- Risk Management
- Invoicing
- Negotiation and Resolution
- Compliance
- Budget Development and Management
- Accuracy
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Accomplishments
- FY '19 and '20 Exceptional Leadership Award.
- 18 Year Safe Driving Award.
- 2014 Bravo Zulu Award for "Above and Beyond."
- 2003 Bravo Zulu Award for "Outstanding Service and Performance."
Timeline
Account Manager
HenriquesPilot last Mile a Maersk Company
08.2022 - Current
Operations Manager
FedEx Express
10.1993 - 08.2022
Bachelor of Science - Global Business Management
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
Similar Profiles
Saquib JawadSaquib Jawad
Uptake and Optimization Analyst at Sealand Asia – A Maersk Company/Maersk LineUptake and Optimization Analyst at Sealand Asia – A Maersk Company/Maersk Line
Karin Dyer CachiqueKarin Dyer Cachique
Claims Processor Bilingual Representative at MILE AUTO INSURANCE COMPANYClaims Processor Bilingual Representative at MILE AUTO INSURANCE COMPANY
Doaa HossamDoaa Hossam
Maintenance Planning - Data Analyst Specialist at APM Terminal Gothenburg, Maersk CompanyMaintenance Planning - Data Analyst Specialist at APM Terminal Gothenburg, Maersk Company
Mahnoor AliMahnoor Ali
Registered Behavior Technician at Action Behavior CentersRegistered Behavior Technician at Action Behavior Centers
Mahnoor AliMahnoor Ali
Receptionist at Aesthetic Studio ClinicReceptionist at Aesthetic Studio Clinic