Joao Vitor Bueno De Souza
Watertown,MA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Service Supervisor
Panera Bread
Newton, MA
02.2023 - 10.2024
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Consulted with customers to resolve service and billing issues.
General Service Worker
Dunkin' Donuts
Newton, MA
01.2023 - 10.2024
- Repaired broken equipment or furniture when possible.
- Disposed of waste materials in accordance with safety regulations.
- Maintained awareness of workplace hazards, diligently following department safety protocol.
- Responded quickly to requests from customers or colleagues.
- Complied with company policies when handling hazardous materials.
- Aligned and balanced new equipment after installation.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
Education
High School Diploma -
MARMELEIROS DOS INGLESES
BRASIL12-2021
High School Diploma -
Computer Institute of Technology
BRASIL01-2020
Skills
- Progress Monitoring
- Inspections Management
- Excellent Personal Service Experience
- Understanding of Finances
- Management Experience
- Emotional Intelligence
- Document Control
- Prioritization
- High-Energy Attitude
- Courteous Demeanor
- Problem-Solving Abilities
- Sales Expertise
- Conflict Mediation
- Administrative Support
- Customer Relations
Timeline
Service Supervisor
Panera Bread
02.2023 - 10.2024
General Service Worker
Dunkin' Donuts
01.2023 - 10.2024
High School Diploma -
MARMELEIROS DOS INGLESES
High School Diploma -
Computer Institute of Technology
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