Joaquim Carvalho
Eau Claire,WI
Summary
Career hospitality professional with 30 years progressive experience. Seeking a new and challenging opportunity as a General Manager, VP of Operations, Area Director or Accounting Manager.
Overview
30
30
years of professional experience
Work History
Assistant General Manager
Doubletree By Hilton Wilmington - Legal District
Wilmington, DE
02.2024 - 08.2024
- Managed by Atira Hotels
Director of Finance & Human Resources
DoubleTree by Hilton Wilmington - Legal District
Wilmington, DE
07.2021 - 02.2024
Front Office Manager
DoubleTree by Hilton Wilmington - Legal District
Wilmington, DE
10.2019 - 06.2021
- Managed by Aimbridge Hospitality
Accounting & Human Resources Manager
The Lismore - A DoubleTree by Hilton Hotel
Eau Claire, WI
10.2017 - 09.2019
Night Audit Supervisor
The Lismore - A DoubleTree by Hilton Hotel
Eau Claire, WI
04.2016 - 09.2017
- Managed by Interstate Hotels & Resorts
Operations Manager
Scottish Inns And Suites
Eau Claire, WI
11.2015 - 12.2015
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Front Desk Agent
Scottish Inns And Suites
Eau Claire, WI
01.2015 - 10.2015
- Responsible for all aspects of the guest stay experience.
- Updated property management system with new bookings from GDS and OTA partners.
- Advised new owners with a competitive pricing strategy based on seasonal demand and major event demand.
- Assisted new ownership with full property renovation management to new flag.
Accounting Manager
Highlander Inn
Eau Claire, WI
01.1995 - 12.2014
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Oversaw cash flow, controlled costs and financial matters.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Coordinated tax planning and compliance activities, including the preparation of tax returns.
- Monitored and managed cash flow, forecasting future financial positions.
- Managed payroll processes, ensuring timely and accurate payment to all employees.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Communicated with stockholders or other investors to provide information or raise capital.
Receiving Manager
Ron's Castle Foods
Eau Claire, WI
08.1994 - 11.2004
- Managed and organized the receiving of all incoming shipments.
- Ensured accuracy in recording product information into inventory system.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Liaised with vendor representatives to rectify damages and shortages.
Education
BBA - Business Management - Entrepreneurship
University of Wisconsin - Eau Claire
Eau Claire, WI05-2001
Skills
- Accounting
- Human Resources
- Payroll
- Property Management
Websites
References
References available upon request.
Timeline
Assistant General Manager
Doubletree By Hilton Wilmington - Legal District
02.2024 - 08.2024
Director of Finance & Human Resources
DoubleTree by Hilton Wilmington - Legal District
07.2021 - 02.2024
Front Office Manager
DoubleTree by Hilton Wilmington - Legal District
10.2019 - 06.2021
Accounting & Human Resources Manager
The Lismore - A DoubleTree by Hilton Hotel
10.2017 - 09.2019
Night Audit Supervisor
The Lismore - A DoubleTree by Hilton Hotel
04.2016 - 09.2017
Operations Manager
Scottish Inns And Suites
11.2015 - 12.2015
Front Desk Agent
Scottish Inns And Suites
01.2015 - 10.2015
Accounting Manager
Highlander Inn
01.1995 - 12.2014
Receiving Manager
Ron's Castle Foods
08.1994 - 11.2004
BBA - Business Management - Entrepreneurship
University of Wisconsin - Eau Claire
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