Joaquin Garcia
San Antonio,TX
Summary
Accomplished professional with a robust background in technical support and operations management, notably at Charter Communications - Spectrum. Excelled in enhancing customer satisfaction and operational efficiency through expert problem-solving and effective communication. Demonstrated proficiency in technical troubleshooting and performance improvement, achieving significant first-call resolution rates. Skilled in fostering team development and optimizing resource allocation for peak performance.
Overview
12
12
years of professional experience
Work History
DOJ Rep III
Charter Communications - Spectrum
02.2022 - Current
- Provided remote assistance to employees experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved employee and customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to employees at all times.
- Boosted first-call resolution rates with efficient problem-solving skills.
- Managed high levels of call flow and responded to technical support needs.
Field Technician
Charter Communcations - Spectrum
06.2018 - 02.2022
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Forklift Operator/Unloader Associate
Walmart Distribution Center
11.2017 - 06.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Operator/Supervisor of Factory Operations
Interstate Sheet Metal
03.2014 - 10.2017
- Promoted a safe working environment by enforcing compliance with established policies and procedures.
- Enhanced production efficiency by implementing process improvements and optimizing equipment usage.
- Optimized resource allocation through strategic staff scheduling and timely procurement of necessary supplies and materials.
- Conducted performance evaluations, providing feedback and coaching to facilitate professional development of team members.
- Managed daily operations effectively, ensuring deadlines were met without compromising safety or quality standards.
Waiter, Cashier, Stocker
Golden Corral Buffet and Grill
01.2013 - 06.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
High School Diploma -
Saks High School
Anniston, AL05.2014
Skills
- Customer Support
- Goal-oriented mindset
- Technical Troubleshooting
- Performance Improvement
- Communication
- Time Management
- Problem Solving
Timeline
DOJ Rep III
Charter Communications - Spectrum
02.2022 - Current
Field Technician
Charter Communcations - Spectrum
06.2018 - 02.2022
Forklift Operator/Unloader Associate
Walmart Distribution Center
11.2017 - 06.2018
Operator/Supervisor of Factory Operations
Interstate Sheet Metal
03.2014 - 10.2017
Waiter, Cashier, Stocker
Golden Corral Buffet and Grill
01.2013 - 06.2017
High School Diploma -
Saks High School
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