Angela Baker
Bridgeton,MO
Summary
Dependable Technician with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Day of Job Rep III - Help Desk Support
Spectrum
Chesterfield, MO
01.2008 - 12.2023
- Provided customer service by answering product and service related questions.
- Assisted technicians out installing cable, phone and internet remotely.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Participated in training sessions designed to improve overall job performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Supplying help desk support to DOJ reps I&II, technical support.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ05-2011
Skills
- Records Management
- Sales Support
- Customer Relations
- Retention Strategies
- [Type] Industry Expertise
- Cross-Functional Team Development
- Network Development
- Customer Support
- Telephone Reception
- Technical Troubleshooting
Timeline
Day of Job Rep III - Help Desk Support
Spectrum
01.2008 - 12.2023
Bachelor of Science - Information Technology
University of Phoenix