Keirsten McClelland

• Team Leadership: Supervise, coach, train, and mentor 30+ direct staff, and assist in mentoring/coaching surrounding territories up to a 250-mile radius. Providing input on performance and disciplinary actions. I function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence
• Operational Efficiency: Handle multiple priorities in a high-volume setting. Coordinate daily workflows, schedules, and resources to meet departmental goals and turnaround times. Proficient in Humanity
• Quality & Compliance: Audit processes to ensure compliance with Standard Operating Procedures (SOPs), safety regulations (PPE), and laboratory policies.
• Technical Support: Serve as a subject matter expert, handling complex, STAT, or critical specimen tasks.
• Proficient in Excel, Word, PowerPoint, and humanity scheduling
• Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications and assist with the distribution of technical information to the work group.
• Assist with periodic inventory counts.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, take appropriate action to advise Supervisor of required repairs and maintenance.
• Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the supervisor.
• Provide effective onboarding services to new clients.
• Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs.
• Must be able to step in for a PSR III and lead one or more PSR on site.
• Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.
• Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.
• Provide input on the performance evaluations of the PSRs.

Responsible for overseeing the day-to-day operations of the phlebotomy department including Supervising and training a team of phlebotomists, monitoring their performance, and providing feedback, performing blood draws, therapeutic phlebotomy, bone marrow procedures, training new staff, coordinating schedules, quality control, managing and ordering supplies. While acting as a point of contact for patients, blood bank, physicians, nurses, and office management. Perform blood collections by venipuncture and capillary techniques from patients of all age groups. Responsibilities also included throat and NP specimen collections and Urine collections at times may be assigned to provide phlebotomy with patient care areas outside the regional cancer centers like hospitals, nursing homes, physician offices, and Community Health Fairs, and to perform related clerical duties as needed. As requested, the lead phlebotomist serves as a Laboratory representative in a variety of Quality Assurance and Performance Improvement work groups and conferences and will be responsible for additional duties as assigned. In summary my main responsibilities are listed below:

• Overseeing the collection, processing, and handling of patient blood samples
• Supervising and training a team of phlebotomists, monitoring their performance, and providing feedback
• Ensuring the proper use, maintenance, and calibration of phlebotomy equipment
• Handling administrative tasks, such as scheduling appointments, processing patient paperwork, and maintaining records
• Ensuring proper identification, labeling, and storage of collected samples
• Providing patient consultation and comfort during the blood drawing process
• Performing venipunctures and capillary punctures following established procedures
• Maintaining a safe and hygienic work environment in accordance with health regulations
• Implementing and adhering to quality control protocols and procedures
• Collaborating with medical and laboratory staff to ensure accurate and efficient patient services

• Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures
• Current Job: No
• Last Updated Date: 2024-02-27