Lorraine Lozano Sutton
Windsor Mill,MD
Summary
Compassionate and results-driven healthcare professional with extensive experience in patient care, administrative support, and team leadership. Skilled in training, workflow optimization, and process improvement to enhance efficiency, safety, and service quality. Known for strong communication, adaptability, and a commitment to delivering exceptional patient experiences.
Overview
13
13
years of professional experience
Work History
Rep, PS III (Phleb) -Float
Quest Diagnostics
Frederick
11.2024 - Current
- Led and optimized phlebotomy operations, improving onboarding, staff performance, and patient care efficiency.
- Collaborated with management to assess training needs and implement targeted development programs.
- Delivered hands-on instruction and coaching to enhance technical skills, compliance, and safety standards.
- Managed inventory and organized supply areas to streamline workflows and maintain adequate stock levels.
- Refined facility processes to improve operational efficiency and support high-volume patient demands.
- Supported and guided team members to ensure consistent quality, productivity, and regulatory compliance.
Phlebotomist/Team Leader/Medical Billing Specialist
Diamond Medical Laboratories, LLC
Owings Mills, Maryland
10.2019 - 06.2024
- Maintained accurate patient records in compliance with HIPAA and EMR standards.
- Verified insurance eligibility, processed billing documentation, and ensured compliance with payer regulations.
- Assisted in training and mentoring staff, conducting performance tracking and providing constructive feedback.
- Coordinated employee schedules and resolved staffing issues to support smooth daily operations.
- Processed laboratory samples and maintained phlebotomy supply inventory in accordance with safety protocols.
- Delivered professional, patient-focused service while supporting efficient clinical and administrative workflows.
Direct Support Professional
The Arc of Carroll County
Westminster, Maryland
09.2018 - 10.2019
- Assisted individuals with daily living activities, including personal care, meal preparation, and medication administration.
- Monitored client behaviors, documented observations, and promptly reported changes or concerns to supervisors.
- Ensured a safe environment by identifying potential hazards and providing appropriate supervision.
- Fostered social engagement through recreational activities, community outings, and skill-building opportunities.
- Built trusting, supportive relationships by maintaining reliability, empathy, and respect for cultural diversity.
- Adapted care strategies to individual needs while adhering to established health and safety protocols.
Installed Sales Department Manager
Lowes Home Improvement
Westminster, Maryland
08.2017 - 09.2018
- Managed product installations according to company standards, coordinating deliveries and installation teams.
- Supervised a team of installers, ensuring that jobs were completed on time and within budget.
- Maintained accurate records of sales and installations, including order tracking information.
- Collaborated with other departments to ensure smooth transitions between ordering, delivery, installation and billing processes.
- Created detailed reports on progress of projects to senior management.
- Conducted regular performance reviews with staff members to identify areas for improvement.
- Efficiently addressed customer complaints by identifying their needs, recommending appropriate products, and delivering timely resolutions.
- Prepared weekly work schedules based on customer needs while balancing resources availability.
- Reviewed invoices from suppliers for accuracy prior to payment processing.
Pharmacy Technician
Rite Aid Pharmacy
Westminster, MD
11.2012 - 11.2014
- Maintained high customer satisfaction by delivering timely, friendly, and professional service.
- Managed pharmacy inventory by anticipating needs, placing orders, verifying shipments, and disposing of expired medications.
- Accurately interpreted prescriptions, organized medications, and prepared labels for pharmacist verification.
- Streamlined insurance claim submissions and educated patients on navigating the claims process.
Education
Bachelor of Medical Science - Medical Assisting
Medix Towson
Towson, MD06-2010
High School Diploma -
Westminster High School
Westminster, MD06-2008
Skills
- Employee Training and Development
- Medical terminology knowledge
- Team leadership abilities
- Interdepartmental communication
- Time management proficiency
- Compassionate client care
- Crisis Management
- Communication abilities
Timeline
Rep, PS III (Phleb) -Float
Quest Diagnostics
11.2024 - Current
Phlebotomist/Team Leader/Medical Billing Specialist
Diamond Medical Laboratories, LLC
10.2019 - 06.2024
Direct Support Professional
The Arc of Carroll County
09.2018 - 10.2019
Installed Sales Department Manager
Lowes Home Improvement
08.2017 - 09.2018
Pharmacy Technician
Rite Aid Pharmacy
11.2012 - 11.2014
Bachelor of Medical Science - Medical Assisting
Medix Towson
High School Diploma -
Westminster High School