Joaquin Granadoz Jr.

Company Overview: https://www.homesa.org

• Hired in as a Client Service Specialist in October 2021 and promoted to a Sr. Client Service Specialist on March 2022.
• Rent collection and continued occupancy for a public housing development at Alazan Apache Courts.
• Assist tenants with the intake and move-in process, review the policies of Opportunity Home San Antonio with the Head of the Household and other adults in the household.
• Maintain tenant's file, keep the files organized, and secure.
• Conduct annual reexaminations, interims based on changes of income and/or changes of family compositions.
• Follow up with tenants regarding issues that may arise such as, maintenance issues, changes of income, changes of family composition, reasonable accommodations, VAWA and Threat Assessments, Requested transfers, housekeeping inspections, etc.

• Work Experience:
• San Antonio Housing Authority Temp through Labor on Demand. 07/01/2021 to 10/18/2021
• Labor on Demand, 4241 E. Piedras Drive, Suite 150, San Antonio, TX 78228. (210) 201-0537, hr@laborondemand247.com
• SAHA 818 S. Flores St. San Antonio, TX 78204 (210) 477-6665
• Job Title: Client Services Specialist, Public Housing Department.

Responsibilities:

• Perform clerical work of routine difficulty, involving the taking of initial applications for housing.
• Rent collection and continued occupancy for public housing developments.
• Assist with re-certification of other assisted housing tenants.
• Maintain tenant's file, and keep the files organized and secure.
• Follow up with tenants regarding issues that may arise, such as maintenance issues. Reasonable accommodations, housekeeping inspections, etc.
• Provided knowledgeable service and support for all customer needs.
• Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.

• Company Overview: https://www.caremark.com
• Assisted members with their pharmacy benefit plans
• Receive inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options
• Offer the solutions needed to help simplify member's health care experience
• Https://www.caremark.com

• Company Overview: https://www.lafamiliacortez.com
• Hired in as a server.
• Promoted to Assistant Manager in 2015 and learned every area of management in the restaurant.
• Maintained compliance with company policies and procedures on food safety, food quality, food cost, and food quality control.
• Trained and guided team members to maintain high productivity and performance, meet the needs of the Guests, and utilize up-sale techniques to increase sales.
• Held quarterly meetings with all departments and provided team members with a meeting agenda criterion to review.
• 90-day evaluations with team members individually to discuss their performance and work-related goals.
• Provided training classes for team members to meet the standards of the company.
• Reviewed projected sales from the previous year and scheduled team members to meet the demand of the sales and labor goals.
• Certified Trainer for La Familia Cortez Restaurants.
• Mentored 4 employees into leadership roles within their departments.
• Meet or exceed labor costs by cross-training employees and adjusting schedules according to peak and non-peak times.