Joaris Salcedo
Boston,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Mill Creek Residential
01.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Negotiated with vendors to secure best prices for parts and supplies.
Punch Carpenter
Master Millwork
03.2017 - 01.2020
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
- Read and interpreted blueprints to follow specifications of projects.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Measured, drilled and sawed materials to perform successful home improvements.
- Measured materials to determine sizes and quantity required for construction project.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Safely operated electric cordless and hammer drills and cutting torches.
- Repaired damaged doors, windows and other structures.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Built and hung custom doors and frames.
- Measured, cut and installed drywall, paneling and other materials.
- Specialized in foundations, framing and finish carpentry.
- Operated forklifts and other heavy equipment.
- Assembled and installed furniture and cabinetry.
- Inspected buildings to identify repair needs.
Education
High School Diploma -
North Cambridge Catholic High School
North Cambridge, MA05.2004
Skills
- Engineering Principles
- Quality Assurance
- Contract Law
- Task Delegation
- Employee Supervision
- Health and Safety Regulations
- Critical Thinking
- Coaching and Mentorship
- Staff Management
- Manage Budgets
- Order Supplies
- Technical Support
Accomplishments
- Achieved service development course by completing Service Technician Development with accuracy and efficiency.
- Collaborated with team of 25 in the development of rebuilding together boston.
- Achieved 95% in property inspection 2 years in a row.
Certification
- Service Tech Development Training - Achieved 2022
- Service Management Training
- EPA 608 Training
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Mill Creek Residential
01.2020 - Current
Punch Carpenter
Master Millwork
03.2017 - 01.2020
High School Diploma -
North Cambridge Catholic High School
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