Joash Bhoompag
Wheeling,IL
Summary
Dedicated Rehabilitation Aide with a track record of success in supporting individuals during treatment for diverse issues including frozen shoulder, hip replacements, ACL tears, and lumbar conditions. Utilizes outstanding communication and interpersonal skills to foster supportive relationships. Demonstrates expertise in organizing activities and managing personal plans for optimal patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
A1 Auditing America LLC
Wheeling, Illinois
08.2023 - Current
- Sorting the database using specified parameters.
- Client fields, contact information and ROI.
- Preparing reports on a weekly basis, reporting to VP-Operations.
Assistant Store Manager
Jimmy John's
Prospect Heights, IL
11.2018 - Current
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
- Set up purchasing program that kept up with changing customer demands
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning
- Led training sessions to teach new personnel key job responsibilities
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and maintain employee retention.
Rehabilitation Aide
Athletico
Palatine, IL
09.2021 - 05.2023
- Scheduled patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
- Assisted in taking patient vitals and assign appropriate therapist.
- Performed treatment procedures to improve patient's functioning.
- Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
- Maintained patients' records.
- Organized patients' transportation needs as per the disability quotient.
- Assisted patients during ambulation to prevent injuries
- Maintained inventory management and provided MIS
- Researched patients during treatment to compile and evaluate data on patients' responses and progress, and report to physical therapist.
- Implemented physical therapy programs established by the registered Physical Therapists.
- Provided optimal clinical productivity with cost center analysis.
- Programmed advance multiple booking as per case loads.
- Maintained accurate patient data, billing, and insurance information in compiling the database.
- Interaction with patients, referral sources, and co-workers with timely and accurate responses.
- Accurately verify physical therapy insurance benefits including Worker's Compensation, Medicare, and Motor Vehicle Accidents.
- Obtain pre-certification/authorization of services as needed.
- Provide patients with a clear and thorough explanation of their insurance benefits to optimize reimbursement and customer satisfaction.
- Collect and record patient payments, including copays, cancellation fees, and outstanding balances.
- Check and respond to emails, voicemails, and faxes on the Client Service Specialist email account.
- Maintain and provide a friendly and clean working environment for the facility.
- Comprehend and comply with HIPAA regulations and privacy practices.
Education
Bachelor of Science - Exercise Science
Western Illinois University
Macomb, IL12.2021
Skills
- Patient care
- Records management
- Supply organization
- Appointment Scheduling
- Telephone reception
- Treatment plan monitoring
- CPR certified
Certification
- NASM Certified Nutrition Coach
- NASM Certified Sports Nutrition Coach
Timeline
Manager
A1 Auditing America LLC
08.2023 - Current
Rehabilitation Aide
Athletico
09.2021 - 05.2023
Assistant Store Manager
Jimmy John's
11.2018 - Current
Bachelor of Science - Exercise Science
Western Illinois University
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