Open To Work
Joashua Mills
Austin,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
14
14
years of professional experience
2001
2001
years of post-secondary education
Work History
Assistant Store Manager
AutoZone
AUSTIN, TX
04.2022 - 03.2026
- Assisted in managing daily store operations and employee schedules.
- Trained new staff on customer service and product knowledge.
- Handled inventory management and restocking procedures efficiently.
- Ensured compliance with safety standards and store policies.
- Resolved customer inquiries and complaints promptly and professionally.
- Supported sales efforts through effective merchandising strategies.
- Collaborated with team members to maintain a clean and organized store environment.
- Monitored cash handling procedures during shifts to ensure accuracy.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a safe working environment by enforcing safety regulations.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created promotional campaigns to increase brand awareness and attract new customers.
Electrian
Austin Electric Services
AUSTIN, Tx
01.2012 - 01.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
G.e.d
Manchester , TnSkills
- Inventory management
- Visual merchandising
- Customer service
- Team leadership
- Performance evaluation
- Employee training
- Sales forecasting
- Compliance adherence
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Strategic planning
- Scheduling coordination
- Microsoft Office Suite
- Customer service management
- [Software] expertise
- Stock management
- Sales techniques
- Staff scheduling
- Relationship building
- Relationship building and management
- Business development and planning
- Vendor management
- Staff supervision
- Display setup
- Operations
- Order management
- Pivot tables
- Strategic merchandising
- Problem-solving
- Program administration
- Database management
- Mentoring and coaching
- Inventory counting
- Attention to detail
- Marketing and promotions
- Shift scheduling
- Transaction processing
- Cash auditing
- Employee scheduling
- Business development
- Store opening and closing
- Regulatory compliance
- Retail operations
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Assistant Store Manager
AutoZone
04.2022 - 03.2026
Electrian
Austin Electric Services
01.2012 - 01.2021
G.e.d