Joawnna Cortes-Gaspar
Mooresville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Waitress
Kabuto Japanese Steak House At Lake Norman
06.2018 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Kitchen Staff Member
Dairi-O
04.2020 - 07.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Learned other teammates' work tasks to train as backup.
- Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers and cooking hotdogs.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
Education
No Degree - Chemistry
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2025
Skills
- Hospitality Service Expertise
- Safety and Sanitation
- Complex Problem-Solving
- Service Prioritization
- Performance Improvement
- Team Collaboration
- Accuracy and Efficiency
- Order Accuracy and Delivery
- Cool Under Pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Kitchen Staff Member
Dairi-O
04.2020 - 07.2021
Waitress
Kabuto Japanese Steak House At Lake Norman
06.2018 - 08.2023
No Degree - Chemistry
University of North Carolina At Chapel Hill
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