Jobert Gallo
Doha
Summary
Well-trained Assistant Restaurant Manager promoting 18 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
Al Fardan Hospitality
Kempinski Hotel, Malaz The Pearl, Qatar
05.2023 - Current
- Designed and implemented strategies to reduce costs and waste.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Assistant Restaurant Manager
Sumosan Japanese Restaurant, Al Sraiya Group
Msheireb Downtown, Barahat, Doha, Qatar
09.2021 - 03.2023
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Oversaw food preparation and monitored safety protocols.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Head Waiter
Novikov Asian Restuarant, S&H For Restaurant Mgmnt
21 High Street, Katara, Doha, Qatar
12.2018 - 08.2021
- Prepared specialty desserts for customers for special occasions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Coordinated wine tastings for patrons to enhance their dining experience while promoting beverage sales growth within the establishment.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised server staff and simultaneously served personal section of tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Trained staff members on use of POS system.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Cafe Supervisor
The Atelier Art Cafe, Al Joukh Company
7 La Croissette, The Pearl, Qatar
05.2014 - 12.2018
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Implemented staff training initiatives that improved service quality and increased team morale.
- Managed budget allocation for various expenses such as inventory purchases, equipment upgrades, and maintenance projects.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Motivated [Number]-member team to execute exceptional level of service, leading to [Number]% increase in repeat customers.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Secured daily cash by verifying totals and making nightly deposits.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Education
No Degree -
Quezon City High School
Scout Ybardolaza, Quezon City, Philippines04.2005
Skills
- Employee Performance Evaluations
- Budget Administration
- Customer Retention
- Critical Thinking
- Supply Ordering and Management
- Scheduling
- Front of House Management
- Inventory Management Software
- Employee Supervision
- Staff Training and Development
- POS Terminal Operation
Timeline
Assistant Restaurant Manager
Al Fardan Hospitality
05.2023 - Current
Assistant Restaurant Manager
Sumosan Japanese Restaurant, Al Sraiya Group
09.2021 - 03.2023
Head Waiter
Novikov Asian Restuarant, S&H For Restaurant Mgmnt
12.2018 - 08.2021
Cafe Supervisor
The Atelier Art Cafe, Al Joukh Company
05.2014 - 12.2018
No Degree -
Quezon City High School