Veida Vigil
Kermit,TX
Summary
Dynamic leader with proven success at Loves Travel Stop, enhancing customer satisfaction and streamlining operations. Skilled in inventory management and staff training, I excel in fostering team cohesion and morale. My strategic approach to problem-solving and commitment to food safety compliance have significantly reduced waste, driving efficiency and profitability.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Loves Travel Stop
Eunice, NM
07.2024 - Current
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Managed vendor relationships for timely supply replenishment and cost control.
- Resolved customer complaints for improved dining experiences and loyalty.
- Oversaw daily operations for improved team cohesion and morale.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Developed team schedules, enhancing productivity and employee satisfaction.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
Fresh Food Coordinator
Loves Travel Stop
05.2021 - 07.2024
- Conducted regular quality control checks on all incoming shipments, ensuring only fresh and suitable products were used in meal preparations.
- Analyzed daily sales data to identify opportunities for growth or areas of improvement within the establishment''s current offerings or processes.
- Maintained a clean and sanitary work environment, adhering to strict health code regulations and reducing the risk of foodborne illnesses.
- Streamlined kitchen operations for increased efficiency by implementing proper inventory management systems.
- Reduced food waste by closely monitoring expiration dates and rotating perishable items accordingly.
- Developed strong relationships with vendors, negotiating favorable pricing on bulk orders for cost savings on high-quality ingredients.
- Mentored junior team members in proper food preparation techniques, safety protocols, and sanitation practices, fostering a supportive and growth-oriented work environment.
Assistant Manager
Family Dollar
08.2016 - 09.2019
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
Kermit High School
Kermit, TXSkills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Training and mentoring
- Performance evaluations
- Scheduling and labor control
- Inventory control
- Employee retention
- POS system
- Team leadership
- Customer service
- Scheduling staff
- Reliable and responsible
- Money handling
- Inventory management
- Training and onboarding
- Employee performance evaluations
- Scheduling
Timeline
Assistant Restaurant Manager
Loves Travel Stop
07.2024 - Current
Fresh Food Coordinator
Loves Travel Stop
05.2021 - 07.2024
Assistant Manager
Family Dollar
08.2016 - 09.2019
Kermit High School