Jobeth Waskey
Pasadena,USA
Summary
To secure a leadership position with a reputable well established organization that can appreciate a mature professional with exceptional customer service and strong optical proficiencies. As well as team building, sales and goal oriented person. I am motivated and clear minded with being able to perform all aspects with working and maintaining the daily operations of any optical establishment. I have been recognized and recruited for my ability to drive sales and maintain excellent customer service. I am consistently the number one sales person within the office dynamic. I have been asked to train other employees to meet and surpass the sales goals.
Overview
20
20
years of professional experience
Work History
Optician
BW Eye Center
Glen Burnie, Maryland
09.2021 - 02.2026
- Consulted with patients to determine eyewear needs and preferences.
- Assisted in selecting frames that suit individual styles and prescriptions.
- Managed inventory of eyeglass frames and contact lenses efficiently.
- Provided care instructions for contact lens usage and maintenance.
- Educated patients on the importance of regular eye exams and vision health.
- Maintained a clean and organized workspace to enhance patient experience.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Adjusted eyewear for proper fit and comfort level.
Master Optician
Eye Associates
Columbia, MD
09.2014 - 09.2021
- Helping customers with selecting of eyewear as well as suggesting frame and lens upgrades to maximize the sales process to ensure the customer has a quality and properly fitting glasses.
- Trouble shooting and addressing any optical deficiencies by the patient.
- Proficient with all aspects of making eyewear in a finish lab setting from cutting and edging of lenses to adjusting and repairs as well as tinting.
- Answer phones and schedule/confirm appointments.
- Assist in checking patients in and out of the office.
- Order office supplies.
- Contact lens teachings (insertion and removal).
- Dispensing and fitting of eyewear.
- Submitting and billing insurance online.
Optician
Dr. Woolf and Woolf
Pasadena, Maryland
08.2006 - 09.2014
- Filed insurance claims and posted/collected payments.
- Answered phones and made appointments.
- Managed inventory.
- Dispensed and repaired eyewear as well as contact lenses.
- Drive sales of eyewear and contact lenses.
- Maintained a professional in office working environment.
- Assisted Dr. with finalization of difficult Rx.
Education
Calvary Chapel Christian Academy
Severn, MDReferences
- Mark Ready, Optician/ Manager, 410.908.2069
- Erin Ryan, Optician, Washington Heights Optical, 410.707.6388
- Ronald Eisenstein, Optician/ Owner, 410.979.4502
Timeline
Optician
BW Eye Center
09.2021 - 02.2026
Master Optician
Eye Associates
09.2014 - 09.2021
Optician
Dr. Woolf and Woolf
08.2006 - 09.2014
Calvary Chapel Christian Academy