Tonya Roberds
College Station
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
30
30
years of professional experience
Work History
Optician
Walmart Vision Center
College Station
01.2022 - Current
- Organized inventory according to product type and manufacturer specifications.
- Ordered stock from suppliers based on customer orders.
- Processed payments for products purchased by customers.
- Maintained accurate records of all transactions in computer system.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Greeted patients warmly upon arrival at office or store location.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays.
- Verified insurance and submitted claims.
- Researched denied claims and resubmitted with corrected information.
Customer Service Representative
Sitel
06.2022 - 01.2023
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
Office Assistant
Landscaping Ninjas
College Station
07.2020 - 06.2022
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed inventory of office supplies and placed orders when needed.
Optician
MEDICAL EYEGLASS CENTER
New Jersey
06.2020 - 07.2021
- I managed the optical at Advanced Laser Vision location.
- Organized inventory according to product type and manufacturer specifications.
- Ordered stock from suppliers based on customer orders.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Maintained accurate records of all transactions in computer system.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Greeted patients warmly upon arrival at office or store location.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Demonstrated how to insert, remove, and care for contact lenses.
- Repaired broken frames using specialty tools and equipment.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Adjusted eyewear for proper fit and comfort level.
- Participated in continuing education courses related to optometry technology advances.
- Calculated measurements for eyewear using optical measuring devices.
- Scheduled appointments, verified insurance coverage.
Optician Apprentice
Wal-Mart Vision Center College Station
College Station
11.2014 - 09.2018
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Adjusted eyewear for proper fit and comfort level.
- Greeted patients warmly upon arrival at office or store location.
- Dispensed contact lenses upon completion of fitting process.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Calculated measurements for eyewear using optical measuring devices.
- Verified insurance coverage, maintained accurate patient records.
Manager
Dollar General
Livingston
08.2007 - 10.2013
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Office Manager and Optometrist Assistant
Wal-Mart Optometrist Office
Livingston
01.1995 - 01.2005
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Preformed preliminary exams.
- Verified and acquired pre-authorization.
- Research denied claims and resubmitted.
Education
Associate's degree - Medical coding and bills
Ultimate Medical Academy
Clearwater, FL01.2018
High School Diploma -
Northside High School
Fort Smith, AR06-1988
Skills
- Dispensing
- Medical Coding
- Insurance Verification
- Office Management
- Medical Billing
- Medical Scheduling
- EMR Systems
- Payroll
- Medical Records
- ICD-10
- Patient Care
- CPT Coding
- Medical Terminology
- Medical Office Experience
- QuickBooks
- ICD-9
- Anatomy Knowledge
- Accounts Receivable
- Data Entry
- HIPAA
- Eyewear fitting
- Inventory management
- Patient education
- Optical measurements
- Customer service
- Product knowledge
- Claim resubmission
- Optical equipment operation
- Optical dispensing
Hobbies
In my down time, I enjoy Sewing, knitting, and spending quality time with Family and Friends.
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Sitel
06.2022 - 01.2023
Optician
Walmart Vision Center
01.2022 - Current
Office Assistant
Landscaping Ninjas
07.2020 - 06.2022
Optician
MEDICAL EYEGLASS CENTER
06.2020 - 07.2021
Optician Apprentice
Wal-Mart Vision Center College Station
11.2014 - 09.2018
Manager
Dollar General
08.2007 - 10.2013
Office Manager and Optometrist Assistant
Wal-Mart Optometrist Office
01.1995 - 01.2005
Associate's degree - Medical coding and bills
Ultimate Medical Academy
High School Diploma -
Northside High School