JOBIE ALCARAZ
Austin,TX
Summary
NetSuite Expert and Solution Architect with over 15 years of experience in NetSuite ERP and CRM systems.
Certified ERP Consultant and Administrator with a strong background in managing end-to-end implementations across diverse industries, including Manufacturing, Software, Retail, and Finance.
Proficient in system administration and integrations, with expertise in SQL, CSS, HTML, FreeMarker, SiteBuilder/SuiteCommerce, SuiteBuilder, and SuiteFlow.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sr. NetSuite Administrator
Picarro
Remote
03.2017 - Current
- Performs day-to-day administration and monitoring of NetSuite CRM, ERP, E-Commerce and integrated systems (Arena, Box, HubSpot, Celigo CloudExtend, Avalara, Tipalti, Slack, Adaptive Planning, FlexSpring)
- NetSuite Modules implemented: Manufacturing WIP, Advanced Bill of Materials, Supply Chain and Inventory Management, CRM, AP Automation, Accounts Receivable, Intercompany Framework, Advanced Revenue Management, Order Management, Advanced Financials, MRP, Demand Planning, Multi-Book Accounting, Project Accounting and Management, Case Management
- Manages and mentors functional consultants and developers, providing strategic direction, solution design oversight, task prioritization, code review governance, and ensuring successful delivery of NetSuite enhancements, integrations, and enterprise-wide initiatives.
- Provides help-desk assistance to 200+ internal employees across subsidiaries by troubleshooting and quickly resolving issues.
- Works cross-functionally with C-level roles, directors, managers and individuals to help create and understand business processes and requirements to meet future growth demands.
- Documents, maintains and updates system-level customizations.
- Identifies, evaluates and recommends other key technologies required to support and improve the business process centered on the NetSuite platform.
- Creates custom workflows and manages and deploy version controls of scripts.
- Set-up and manage NetSuite and 3rd-party Bundles.
- Serves as liaison with NetSuite support contact and developers for special development projects – for scoping, providing technical requirements and testing of work.
- Provides advanced SuiteAnalytics and financial reporting.
- Setup integration with NetSuite platform (Celigo CloudExtend, Arena, Box for NetSuite, HubSpot, Act-On, OKTA, Avalara, Tipalti, Adaptive Planning)
- Set-up SAML Single Sign-On (OKTA) and Token Based Authentication.
- Ensures NetSuite capabilities are fully optimized to benefit the business.
- Manages SOD (Segregation of Duties) and setup permissions for different User Roles.
- Manages data import, data cleansing and data maintenance efforts.
- Plans QA and end user testing on new processes and features.
- Manages Release Preview testing for ongoing NetSuite upgrades.
- Ensures database integrity is maintained through all development efforts.
- Develops, maintains and provides end user training and training materials – including native functionality and custom created records and processes.
- Creates and maintains appropriate documentation of processes and practices to facilitate training and full adoption of the system within the company.
Netsuite ERP Consultant | Project Manager
Upaya- The Solution Inc.
07.2014 - 03.2017
- Responsible for identifying business requirements, functional design, process design, testing, training, defining support procedures, leading and supporting Netsuite implementations.
- NetSuite Modules implemented: Manufacturing WIP, Advanced Bill of Materials, Supply Chain and Inventory Management, WMS, CRM, AP Automation, Accounts Receivable, Intercompany Framework, Advanced Revenue Management, Order Management, Advanced Financials, MRP, Demand Planning, Multi-Book Accounting, Project Accounting and Management
- Provide NetSuite consulting expertise utilizing industry experience, business analysis, best practices and a pragmatic mindset to facilitate clients’ most complex requirements.
- Implement and deploy NetSuite solutions accommodating unique industry business and management processes, regulatory requirements and other business requirements.
- Create functional requirements as an input to application design.
- Build, develop and test detailed functional designs for business solution components and prototypes.
- Drive test planning, execution, and optimization support. Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote.
- Troubleshoot issues that arise during configuration sessions.
- Provide on-going post implementation support to optimize user adoption and NetSuite configuration.
- Implemented Netsuite for Core Lighting Group, Anki, DJO Global, Factual, Selectica, Couchbase, Branch and Gusto.
- Some of the projects and customers handled:
Arista Networks: MSA and Install Base Automation, Renewal Quotes Automation, Sales Rep and Customer Portal, Vendor Approval Workflow, Fulfillment Build Window, Acted as NetSuite Support Lead
Fitbit Inc .: Vendor Bill Approval Workflow, Customer Deduction Workflow
AirBnB: NetSuite Administration
Nextracker Inc.: RMA and Reverse Logistic Workflow, NetSuite Administration
Sr. Technical Support Specialist
Netsuite Inc
03.2010 - 03.2013
- Provide administration and customization solutions to NetSuite customers
- Provide recommendation on client's process and workflow relative (but not limited) to CRM, Sales Forecasting, Sales Force Automation, Marketing, Email Infrastructure, Administration and SuiteBuilder
- Overall review of client's existing process flow and suggesting alternative process (if necessary) to fully maximize NetSuite platform
- Customization of User Roles and specify permissions needed and set specific restrictions to records, transactions and forms
- Document and report errors in the system and coordinate with QA and Developers to provide a fix for the defect.
Sr. Technical Solutions Specialist
Siemens IT Solutions and Services
2008 - 02.2010
- Provides support for all hardware/software/network services for Hewitt Associates
- Escalates complex requests to appropriate on-site support technician
- Researches hardware/software/network problems for end users by applying standard procedures and best practices
- Installs, troubleshoots and provides support for the following software: Microsoft Office products, IBM Lotus Notes, Citrix, Novell, VPN and others
- Records, tracks, and documents all the help desk request resolution.
Sr. Technical Support Specialist
Dell Inc
06.2008 - 12.2008
- Provides technical support for Dell customers
- Virus/Malware removal using DellConnect (remote session tool)
- E-mail, Wireless and Networking set-up for Home users
- Printer and computer peripherals set-up
- Software application installation and troubleshooting
- Operating system repair and troubleshooting
- Provides recommendations for system's optimal performance (memory upgrade, recommend antivirus software).
Technical Support Engineer
Trend Micro Inc
09.2002 - 05.2008
- Provides high level technical assistance to customers in all matters
- Guides and assists new hires on workflow and complex issues
- Shares newly-found solutions on the knowledge base
- Achieves customer satisfaction by meeting or exceeding customer expectations
- Does Beta testing of products prior to its launch for product development
SAP Implementation Specialist
San Miguel Corporation
08.2000 - 2001
- Responsible for the implementation of Order Shipping Billing (OSB - SAP), an application system developed using SAP to cater the SMBP Group in terms of order and delivery processing, warehouse operations, accounts receivable and sales information reporting
- Hardware, software and operating system set-up on site
- Installation of Business applications on site
- Training of users on application system including manual and computerized operations and procedures
- Provides support and assistance to users.
Education
Computer Science and Information Systems
Centro Escolar University
Manila, PhilippinesSkills
- NetSuite ERP Expert
- Project management
- Process implementation
- CRM Specialist
- Business process mapping
- Finance and accounting
Certification
- NetSuite Certified ERP Consultant
- NetSuite Certified Administrator
- NetSuite Certified Financial User
- Microsoft Certified Professional
Trainings
Netsuite Essentials
Netsuite Administrator Fundamentals
Netsuite Finance Fundamentals
Netsuite Wholesale/Distribution Fundamentals
Netsuite SuiteSuccess Professional Services Enablement Workshop
Netsuite SuiteFlow: Workflow Fundamentals
Timeline
Sr. NetSuite Administrator
Picarro
03.2017 - Current
Netsuite ERP Consultant | Project Manager
Upaya- The Solution Inc.
07.2014 - 03.2017
Sr. Technical Support Specialist
Netsuite Inc
03.2010 - 03.2013
Sr. Technical Support Specialist
Dell Inc
06.2008 - 12.2008
Technical Support Engineer
Trend Micro Inc
09.2002 - 05.2008
SAP Implementation Specialist
San Miguel Corporation
08.2000 - 2001
Sr. Technical Solutions Specialist
Siemens IT Solutions and Services
2008 - 02.2010
Computer Science and Information Systems
Centro Escolar University