Joceila Andrade
Taunton,MA
Summary
Proven Retail Sales Associate at Walgreens, adept in customer service and problem-solving. Fluent in Cape Verdean Creole and English, I excel in teamwork and collaboration, significantly enhancing customer satisfaction. Trained new associates at Walmart, showcasing reliability and a knack for exceeding deadlines. Achieved notable improvements in order processing efficiency and customer complaint resolution.
Overview
4
4
years of professional experience
Work History
Manager's Assistant
Tortuga B&B
03.2024 - 08.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ran errands to support daily needs of management.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Retail Sales Associate
Walgreens
11.2022 - 08.2023
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Online Grocery Pickup
Walmart
10.2020 - 09.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Responded to customer issues and resolved complaints by leveraging expert knowledge
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Education
Bachelor Of Arts - General Studies
Bristol Community College
Fall River, MAHigh School Diploma -
Taunton High School
Taunton, MA05.2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Resourcefulness and initiative
- Multitasking and organization
- Child supervision
Languages
English
Native or Bilingual
Cape Verdean Creole
Full Professional
Portuguese
Limited Working
French
Elementary
Timeline
Manager's Assistant
Tortuga B&B
03.2024 - 08.2024
Retail Sales Associate
Walgreens
11.2022 - 08.2023
Online Grocery Pickup
Walmart
10.2020 - 09.2022
Bachelor Of Arts - General Studies
Bristol Community College
High School Diploma -
Taunton High School
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