Jocelin Bourque
Pullman,WA
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dunkin Donuts Crew Member
Dunkin' Donuts
Uxbridge, MA
08.2022 - 08.2024
- Provided exceptional customer service in a fast-paced environment, enhancing customer satisfaction.
- Operated cash register and managed transactions accurately, handling cash and credit payments.
- Prepared and served a variety of coffee beverages and baked goods, ensuring quality and consistency.
- Maintained cleanliness and organization of the work area, adhering to health and safety standards.
- Drove team success by quickly completing assigned tasks.
Elementary Teacher's Assistant
Uxbridge Public Schools
Uxbridge, MA
08.2023 - 06.2024
- Supported the lead teacher in creating and implementing engaging lesson plans for first-grade students.
- Assisted with classroom management, promoting a positive and productive learning environment.
- Provided one-on-one support to students, helping with reading, writing, and math activities.
- Organized and prepared instructional materials and classroom resources, ensuring they were readily available.
- Monitored and assessed student progress, communicating observations and concerns to the lead teacher.
- Facilitated small group activities and educational games to reinforce learning objectives.
Swim Lesson Instructor
Goldfish Swim School
Uxbridge, MA
10.2023 - 02.2024
- Communicated regularly with parents about their child's performance in lessons.
- Created fun activities that reinforced swimming skills while keeping students engaged.
- Demonstrated proper breathing techniques for each stroke to ensure safety and efficiency in the water.
- Enforced pool rules at all times to maintain safety standards for students and staff alike.
- Interacted positively with all members of the swim team community, including coaches, administrators, parents, and fellow instructors.
- Recognized danger and reacted calmly to mitigate risk.
Cashier/Customer Service
Khol's
Millbury, MA
11.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems, handling cash, credit, and gift card payments.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service by addressing inquiries, resolving issues, and offering product recommendations.
- Managed returns and exchanges in accordance with store policies, ensuring customer satisfaction.
- Maintained a clean and organized checkout area, restocking supplies, and managing inventory as needed.
- Used suggestive selling techniques to promote add-on sales such as the Khols credit card
Education
Some College (No Degree) - Business Administration And Management
Spokane Falls Community College
Pullman, WASkills
- Time Management
- Safety awareness
- Customer Engagement
- Customer Service
- Clear Communication
- Cash Handling
- Product Promotion
- Teamwork and Collaboration
- Cleaning
- Taking Orders
- Child Development
- Critical Thinking
Certification
- Lifeguard Training
- CPR Certification
- Food handlers license
Timeline
Cashier/Customer Service
Khol's
11.2023 - 01.2024
Swim Lesson Instructor
Goldfish Swim School
10.2023 - 02.2024
Elementary Teacher's Assistant
Uxbridge Public Schools
08.2023 - 06.2024
Dunkin Donuts Crew Member
Dunkin' Donuts
08.2022 - 08.2024
Some College (No Degree) - Business Administration And Management
Spokane Falls Community College