Jocelin Cruz
Spring Hill,US
Summary
Handled high-volume periods. Customer service-oriented Hostess. Collaborated effectively with team members. Performance-oriented Hostess.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
3
3
years of professional experience
Work History
Cashier
Publix
Spring Hill, FL
04.2026 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved payment issues with customers, ensuring satisfaction through effective communication and support.
- Trained new team members on cash register operation and customer service best practices, fostering a knowledgeable team.
- Assisted shoppers with product locations and store questions
- Greeted customers and answered any questions they had about the store's products
- Maintained clean checkout areas and stocked nearby supplies.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
Hostess
Texas Roadhouse
Brooksville, FL
08.2023 - Current
- Streamlined operations during peak dinner hours, enhancing guest flow.
- Recognized for outstanding multitasking abilities.
- Balanced workloads among team members during peak dining times to maintain service quality.
- Balanced workload evenly during peak dining times.
- Communicated proactively with waitstaff to ensure seamless service and guest satisfaction.
- Provided training for new staff to ensure a high standard of service and efficiency.
Education
Technical Health - Phlebotomy
Pasco-Hernando State College
New Port Richey, FL 08.2026 - 11.2026
High School -
F.W. Springstead High School
Spring Hill, FLSkills
- Customer service excellence
- Customer greeting and seating
- Attention to detail in seating arrangement
- Conflict resolution
- Decision-making under pressure
- Venipuncture techniques
- Specimen collection
- Infection control
- POS systems
- Teamwork and collaboration
- Dependability and reliability
- Clear communication
- Patience and empathy
- Staff training
- Upselling techniques
Additional Information
- Trainer at current job, always seeking to do more
- Excellent customer service and great with other employees. Very organized base, and seeking for better positions
- Very confident and comfortable with phlebotomy skills and always ready to learn more
Timeline
Technical Health - Phlebotomy
Pasco-Hernando State College
08.2026 - 11.2026
Cashier
Publix
04.2026 - Current
Hostess
Texas Roadhouse
08.2023 - Current
High School -
F.W. Springstead High School