Jocelin Cruz
Dover,FL
Summary
Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Professional with thorough understanding of loan documents and notarial procedures. Known for strong communication skills, attention to legal details, and ability to ensure compliance with state laws. Focuses on team collaboration and achieving results, adapting to changing needs seamlessly. Trusted for reliability, integrity, and effective problem-solving.
Overview
5
5
years of professional experience
Work History
Remote Online Notary
Proof
Tampa, FL
12.2025 - Current
- Executed notarization of documents ensuring compliance with state laws and regulations.
- Facilitated communication between clients and lenders to streamline signing processes.
- Reviewed legal documents for accuracy and completeness prior to client meetings.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
Escrow Assistant
DHI Title
03.2024 - Current
- Managed escrow documentation to ensure compliance with legal and regulatory requirements.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth transactions.
- Trained junior staff on best practices for document handling and customer service protocols.
- Managed conflicting schedules by prioritizing tasks and communicating with team members effectively.
- Call buyers to coordinate a time frame for closing, including lenders and realtors in any communications.
- Reviewed closing documents for accuracy, facilitating smooth transaction processes for clients.
- Answer any phone calls and provide assistance with wiring funds for closing.
Receptionist
DHI Title
Tampa, FL
02.2023 - 03.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained monthly calendars, update SoftPro, and also make sure the key packages are all prepared.
- Coordinated with IT and printer company for repairs and maintenance of office equipment such as printers or computers.
- Keep track of fobs that allow people inside the office for the notaries.
- Sorted incoming mail and directed to correct personnel each day.
Medical Assistant
Orthopedic Injury Managment
St. Petersburg, FL
08.2022 - 02.2023
- Explained treatment procedures and physicians' instructions.
- Tested patients whether they had Alzheimer's, Parkinson's, and Dementia.
- File paperwork and send out labs through UPS.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Certified Notary Public
DHI Title
Tampa, FL
03.2021 - 09.2021
- Verified identities of individuals signing documents by examining valid forms of identification.
- Performed notarizations for loan documents, affidavits, and other legal documents.
- Conducted detailed quality control checks on every document before returning them back to employers or lenders.
Education
Associate of Science - Psychology
Keiser University
Tampa, FL08-2020
Associate of Arts - General Studies
Keiser University
Tampa, FL08-2019
Skills
- Office Management
- File Management
- Strategic Planning
- Salesmanship
- Compassionate
- Verbal Communication
- Multitasking
- Attention to Detail
- Legal Knowledge
- Procedure Assistance
- Complex Problem-Solving
- Mobile notary services
- Escrow processes
- Recordkeeping skills
- Customer service
Timeline
Remote Online Notary
Proof
12.2025 - Current
Escrow Assistant
DHI Title
03.2024 - Current
Receptionist
DHI Title
02.2023 - 03.2024
Medical Assistant
Orthopedic Injury Managment
08.2022 - 02.2023
Certified Notary Public
DHI Title
03.2021 - 09.2021
Associate of Arts - General Studies
Keiser University
Associate of Science - Psychology
Keiser University