Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelin Fils

Savannah,GA

Summary

Experienced Network Communication Specialist with over 5 years of expertise in designing, implementing, and managing comprehensive communication networks for a large-scale enterprise. Proficient in network administration, troubleshooting, and ensuring optimal performance and security. Adept at leading cross-functional teams, executing strategic projects, and providing technical support to enhance organizational connectivity and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Communications Systems Specialist

United States Army
02.2021 - Current
  • Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
  • Designed custom applications as needed, improving workflow efficiency and overall productivity within the organization.
  • Modeled system usage patterns to determine training protocols and educational material guidelines.
  • Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Improved system efficiency by optimizing hardware and software configurations.

Team Lead

Marriot Hotel
07.2016 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and retention rates.

Education

BBA -

American Public University System
Charles Town, WV

Skills

  • Data Backup and Recovery
  • Training and mentoring
  • Employee Onboarding
  • Technical Troubleshooting
  • Network Administration
  • Software Installation

Certification

  • CompTIA Security+
  • CCNA - Cisco Certified Network Associate
  • CompTIA Network+

Timeline

Network Communications Systems Specialist

United States Army
02.2021 - Current

Team Lead

Marriot Hotel
07.2016 - 01.2021

BBA -

American Public University System

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Jocelin Fils