Shane Kirby
Network Communications Systems Specialist US ARMY
Virginia Beach,VA
Summary
Dynamic Network Communications Systems Specialist with the US Army, skilled in hardware troubleshooting and incident management. Achieved significant reductions in system downtime through proactive vulnerability assessments. Adept at fostering teamwork and collaboration, I developed disaster recovery plans that enhanced data security and reliability, ensuring optimal IT infrastructure performance. Personable and tech-savvy with passion for solving complex technical challenges and supporting IT infrastructure. Well-versed in network protocols and system troubleshooting, with hands-on skills in software installation and hardware maintenance. Committed to enhancing system reliability and efficiency to drive overall organizational success. Heavily influenced to have an impact as a teammate, and as a professional.
Overview
3
3
years of professional experience
7
7
Certifications
Work History
Network Communications Systems Specialist
US Army
12.2024 - Current
- Conducted regular system audits, ensuring compliance with industry regulations and company policies.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
- Established effective communication channels between IT staff and end-users for efficient resolution of technical concerns.
- Reduced downtime by proactively identifying potential system vulnerabilities and addressing them promptly.
- Devised comprehensive disaster recovery plans to minimize data loss during unexpected events or system failures.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
- Boosted productivity through customized training programs tailored to individual user needs and skill levels.
Tech Support
Kroger
11.2024 - 04.2025
- Enhanced user experience by providing timely and effective tech support to customers and faculty.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Swim Instructor
YMCA
06.2022 - 11.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes of strengths and weaknesses of each child in class to track progress.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Adapted teaching techniques to different learning styles.
- Developed and implemented lesson plans based on individual student needs.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
Education
Green Run High School
Virginia Beach, VA01-2025
Skills
- Hardware troubleshooting
- IT infrastructure
- Incident management
- Data analytics
- Backup strategies
- Server management
- Network administration
- Disaster recovery
- Information security
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- Sexual Harassment/Assault Response and Prevention
- CompTIA Sec+
- COMSEC (DOD)
- Anti-Terrorism Awareness (DOD)
- Cyber Threat Awareness (DOD)
- Secret Security Clearance
- Risk Management
Timeline
Network Communications Systems Specialist
US Army
12.2024 - Current
Tech Support
Kroger
11.2024 - 04.2025
Swim Instructor
YMCA
06.2022 - 11.2024
Green Run High School
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