Jocelin Gonzalez
Charleston,SC
Summary
Friendly, dependable, and professional Front Desk candidate with good communication and interpersonal skills, also experienced in both english and spanish. Known for a positive attitude, strong work ethic, and being a reliable team player. Always takes accountability for mistakes, learns from them, and strives for continuous improvement. Maintains excellent etiquette and professionalism, even in challenging situations, helping to create a welcoming and efficient environment for both guests and staff.
Overview
1
1
year of professional experience
Work History
Front Desk/Translator
NasonCare
Charleston, South Carolinas
11.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Translated documents from English to Spanish and vice versa for client communication.
- Utilized translation software to enhance efficiency and maintain quality standards.
- Delivered translation services to clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with patient hygiene and mobility to ensure comfort and safety.
- Documented patient information accurately in electronic health record systems.
- Developed customer service policies, procedures and standards.
Education
High School Diploma -
Charleston School of Arts
Charleston, SC05-2025
Skills
- Customer service
- Bilingual communication
- Electronic health records
- Patient assistance
- Scheduling appointments
- Front office management
- Record keeping
- Telephone etiquette
- Client communication
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk/Translator
NasonCare
11.2024 - Current
High School Diploma -
Charleston School of Arts
Similar Profiles
Shanice MitchellShanice Mitchell
Quality Assurance Manager at Charleston County School DistrictQuality Assurance Manager at Charleston County School District
Sophia BaranowskiSophia Baranowski
Babysitter at Many Different FamiliesBabysitter at Many Different Families
Jack HillJack Hill
Server at Lost Dog Cafe CoffeehouseServer at Lost Dog Cafe Coffeehouse
Logan ArringtonLogan Arrington
Lawn Care at Family Members and FreindsLawn Care at Family Members and Freinds
Kyi Nue Nay ChiKyi Nue Nay Chi
Front Desk Office & Translator at Phoe Phyu Law FirmFront Desk Office & Translator at Phoe Phyu Law Firm