Jocelin Shoopman
Grove City
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Barista
Kroger
Columbus
05.2025 - Current
- Delivered efficient customer service during daily morning rush to manage high traffic.
- Processed customer payments accurately using cash registers.
- Engaged with customers to take orders and recommend beverages suited to individual tastes.
- Kept a composed demeanor amidst high-volume periods and special events.
- Retained extensive knowledge of specialty coffee recipes and seasonal items.
- Streamlined workstation organization for rapid task execution during peak hours.
- Adhered to health, safety, and sanitation regulations to ensure successful state inspections.
- Informed customers about menu items while suggesting complementary products based on preferences.
Front of House Employee
Chick-fil-A
Grove City
08.2021 - Current
- Delivered exceptional customer service by welcoming and assisting patrons with a friendly demeanor.
- Maintained clean and organized dining areas, ensuring a pleasant environment throughout shifts.
- Efficiently handled customer inquiries, resolving issues to enhance satisfaction.
- Accurately processed orders and communicated them promptly to kitchen staff.
- Supported team members during peak service hours to ensure smooth operations.
- Processed payments accurately using cash registers and POS systems.
- Cleared tables and sanitized surfaces to uphold cleanliness standards.
- Addressed customer complaints with professionalism, ensuring timely resolution.
Barista
Starbucks
Grove City
06.2024 - 11.2024
- Served high-quality beverages while operating coffee machines and equipment with efficiency.
- Ensured workspace cleanliness through regular maintenance of counters, dishes, and floors.
- Accurately processed customer transactions at the register, enhancing financial accuracy.
- Guided customers with menu recommendations, improving overall service satisfaction.
- Greeted customers and expertly took orders for drinks and food items.
- Responded quickly and professionally to customer inquiries, promoting a friendly atmosphere.
- Maintained a clean work environment to support health and safety standards.
Catering Server
Gourmet Fresh
Columbus
03.2024 - 11.2024
- Delivered meals and beverages to guests efficiently and courteously.
- Addressed guest inquiries and special requests promptly while maintaining professionalism.
- Executed setup and teardown of catering services at various locations.
- Maintained cleanliness by washing dishes and utensils following meal service.
- Provided exceptional customer service throughout event duration.
- Managed multiple tasks simultaneously, ensuring accuracy and quality in service.
- Collaborated with staff members on assigned duties for each catered event.
Education
High School Diploma -
Central Crossing High School
Grove City, OH06-2024
Bachelor of Science - Exercise Science
Mount Vernon Nazarene University
Mount Vernon, OHSkills
- Attention to detail
- Personable and outgoing
- Dependability and integrity
- Leadership capabilities
- Charisma and resourcefulness
- Independence and teamwork
- Strong work ethic
- Adaptability and quick learning
- Compassionate and empathetic care
- Persistence and resilience
- Child-friendly interactions
- Humor in communication
Accomplishments
All academic award - Sophomore Year High School (2021-2022)
Affiliations
Diverse Scholars (MVNU 2024-2025)
References
References available upon request.
Timeline
Barista
Kroger
05.2025 - Current
Barista
Starbucks
06.2024 - 11.2024
Catering Server
Gourmet Fresh
03.2024 - 11.2024
Front of House Employee
Chick-fil-A
08.2021 - Current
High School Diploma -
Central Crossing High School
Bachelor of Science - Exercise Science
Mount Vernon Nazarene University