JOCELIN VENTURA-SERVIN

• Coordinated scheduling and calendar management for multiple team members to optimize workflow.
• Managed office supplies inventory, ensuring availability and organization for daily operations.
• Implemented filing system improvements that increased document retrieval efficiency by streamlining processes.
• Assisted in preparing reports and presentations, enhancing clarity and professionalism in communications.
• Provided customer service support, addressing inquiries and resolving issues to maintain client satisfaction.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Interviewed, hired, and trained staff associates to ensure their success within the organization.
• Developed staff schedules aligned with peak sales periods to maximize coverage and efficiency.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

• Evaluated departmental needs and delegated tasks to improve production efficiency.
• Helped customers with service needs, product explanations and banking.
• Engaged with clients to address inquiries, enhancing overall customer satisfaction and service quality.
• Maintained accurate records of all activities performed throughout internship period.
• Assisted with event planning, support and execution of virtual and in-person engagements.
• Maintained positive working relationship with fellow staff and management.
• Engaged with clients to address inquiries, contributing to increased customer satisfaction and service quality.

August 2023 - December 2025

Graduation Honors: 3.8 GPA