Summary
Work History
Education
Skills
Languages
Timeline
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JOCELINE APODACA

Bakersfield,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Customer Service Representative

Amazon
Bakersfield, CA
10.2021 - 01.2022
  • Developed strong customer service skills through daily interactions with customers
  • Participated in team meetings, providing insights to improve operations
  • Answered questions and concerns regarding company products, services and prices
  • Managed projects from conception to completion within defined timelines.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

golden valley high school
07.2023

Skills

  • Call Management
  • Practice Management
  • Leadership
  • Treatment Management
  • Time Management
  • Business Strategies
  • Associate

Languages

  • Spanish
  • Bilingual

Timeline

Customer Service Representative

Amazon
10.2021 - 01.2022

High School Diploma -

golden valley high school

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JOCELINE APODACA