Joceline Liverpool
Carmel,NY
Summary
Proven Associate Store Manager with strong background in retail management. Noted for skills in team leadership, inventory control, and customer service. Have consistently demonstrated ability to drive sales growth and improve store performance. Known for strong problem-solving capabilities and effective communication skills which contribute to achieving business objectives and maximizing profits.
Overview
13
13
years of professional experience
Work History
Associate Store Manager
Casper
Norwalk, CT
09.2024 - Current
- Greeted clients and provided exceptional customer service.
- Supervised cycle counts for accurate inventory control purposes.
- Maintained up-to-date records of employee training activities within the organization's database system.
Sales Manager
American Eagle Outfitters
New York, NY
04.2014 - 10.2020
- Demonstrated expertise in onboarding and training new team members
- Proven ability to achieve goals and maintain high levels of customer satisfaction
- Skilled in inventory control and cash operations
- Strong leadership skills to motivate and inspire team members
Assistant Store Manager
American Eagle Outfitters
Yonkers, NY
09.2013 - 04.2014
- Managed and resolved escalated customer inquiries and complaints to ensure complete satisfaction and foster brand loyalty
- Traveled to regional stores to assist with hiring event facilitation and new employee orientation sessions
- Conducted interviews and assessments during hiring events to identify top talent for the team
- Coordinated and led orientation sessions for new employees to ensure a smooth onboarding process
- Collaborated with management team to implement training programs for new hires to enhance their skills and knowledge
- Provided ongoing support and guidance to new employees to help them acclimate to their roles and responsibilities
Key Holder/Sales Lead
American Eagle Outfitters
Scarsdale, NY
08.2012 - 09.2013
- Successfully met corporate business requirements while performing daily store opening and closing procedures including counting the cash drawer, balancing receipts, and reconciling accounting discrepancies.
- Executed opening, closing Sales building.
- Assisted customers with product selection, price checks, returns and exchanges.
Education
Highschool -
New Rochelle Highschool
New Rochelle, NYSome College (No Degree) - Early Childhood Education
BYU-I
Idaho Falls, IDSome College (No Degree) - Early Childhood Education
Westchester Community College
Valhalla, NYSkills
- Customer service
- Bilingual
- Leadership
- Communication skills
Career Note
2020-2024 I started a family.
Timeline
Associate Store Manager
Casper
09.2024 - Current
Sales Manager
American Eagle Outfitters
04.2014 - 10.2020
Assistant Store Manager
American Eagle Outfitters
09.2013 - 04.2014
Key Holder/Sales Lead
American Eagle Outfitters
08.2012 - 09.2013
Highschool -
New Rochelle Highschool
Some College (No Degree) - Early Childhood Education
BYU-I
Some College (No Degree) - Early Childhood Education
Westchester Community College