Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joceline Martinez

Garfield,NJ

Summary

Dynamic Frontend Manager with a proven track record at Pricerite supermarkets, enhancing customer satisfaction and operations. Excelled in employee supervision and cash handling, boosting team productivity and minimizing discrepancies. Known for exceptional customer service and strategic planning skills, consistently exceeding sales targets through effective team leadership and operational improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Frontend Manager

Priceritesupermarkets
04.2020 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Coached employees through day-to-day work and complex problems.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.

Cashier

Priceritesupermarkets
08.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Passaic High School
Passaic, NJ

Bachelor Of Early Childhood Care And Education -

Passaic County Community College
Paterson, NJ

Skills

  • Customer service
  • Employee supervision
  • Fraud prevention
  • Performance improvement
  • Operations management
  • Cash handling
  • Training and mentoring
  • Team building
  • Cash register operation
  • Documentation
  • Staff management
  • Schedule management
  • Cash flow management

Certification

National Registry of Food Safety Professionals

Languages

Spanish
Full Professional

Timeline

Frontend Manager

Priceritesupermarkets
04.2020 - Current

Cashier

Priceritesupermarkets
08.2019 - 04.2020

Passaic High School

Bachelor Of Early Childhood Care And Education -

Passaic County Community College

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Joceline Martinez