Yolanda Walton
Belleville,IL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch a career while achieving company goals. Reliable with excellent customer service, multitasking, and time management skills. Devoted to giving every customer or team member a positive and memorable experience. Highly-motivated with a desire to take on new challenges. Strong work ethic, adapts well to change, skilled in working under pressure, while working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Frontend Manager
Sam's Club
O'Fallon, IL
05.1998 - 12.2023
- Lead and trained 2nd tier supervisors on reconciling registers overages/shortages and resolved any discrepancies
- Train staff on how to drive sales through consistent development of memberships, product knowledge and excellent customer service skills
- Performed daily opening and closing procedures according to company policies
- Screened applicants applications for various positions; held interviews, background check, and drug test in an effort to hire quality associates
- Handled customers questions, concerns, or complaints in person, by email, or phone promptly and efficiently
- Increased sales and controlled cost by optimizing spending, and restructuring the budget for labor, repairs, and company supplies
- Delegated work to associates based on shift requirements, individual strengths and training
- Achieved sales goals and business objectives by motivating staff and promoting different products as well as incentives
- Held regular one-on-one meetings with associates to review performance and priorities and provide feedback when need
- Oversee customer service through ongoing training of front-line team members to improve our customer service skills
Education
High School Diploma -
Northwestern High School
Flint, MI06-1989
Skills
- Organizational Skills
- Problem Resolution
- Friendly, Positive Attitude
- Active Listening
- Time Management
- Written Communication
- Data Management
- Microsoft Office
- Task Prioritization
- Microsoft Word
- Team Building
- Customer Service
Languages
English
Professional
Timeline
Frontend Manager
Sam's Club
05.1998 - 12.2023
High School Diploma -
Northwestern High School
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