Tanya Short
St. Petersburg,FL
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at SE Grocers and Fusion Healthcare. Expert in employee and staff supervision, adept at workflow optimization. Successfully ensured compliance with Medicare, boosting service standards. Skilled in administrative tasks and resolving customer complaints, demonstrating a commitment to excellence and continuous improvement. Self-motivated manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Efficient in microsoft word , excell and Quickbooks.
Overview
24
24
years of professional experience
Work History
Frontend Manager
SE Grocers
2023.07 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Reviewed scheduling for proper coverage.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
Director of Outpatient Services
Fusion Healthcare
2000.10 - 2023.05
- Ensured accurate billing to Medicare and Insurance companies.
- Conducted quality assurance on patient records, ensuring accurate coding of evaluations.
- Responsibly managed therapist payroll and accounts receivable.
- Managed facility operations to ensure compliance with Medicare and State regulations.
- Oversaw all training activities, with a specific focus on instructing new employees in accordance with Medicare's guidelines.
- Developed and implemented new policies.
- Researched and implemented new billing software while coordinating staff training
- Collaborated with HR department to ensure therapists' compliance with up-to-date Continuing Education Units (CEU).
Education
High School Diploma -
Northeast High School
St Petersburg, FL06.1996
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Workflow Optimization
- Administrative Skills
- Listening Skills
Timeline
Frontend Manager
SE Grocers
2023.07 - Current
Director of Outpatient Services
Fusion Healthcare
2000.10 - 2023.05
High School Diploma -
Northeast High School
Similar Profiles
Jennifer PonceJennifer Ponce
Certified Pharmacy Technician at SE GrocersCertified Pharmacy Technician at SE Grocers
Shay GarvinShay Garvin
Seafood Associate at Winn Dixie (SE Grocers)Seafood Associate at Winn Dixie (SE Grocers)
RUIXUE ZHANGRUIXUE ZHANG
Administrative Accountant & Office Support at SE NZ LTD T/A SE AUTOPARTSAdministrative Accountant & Office Support at SE NZ LTD T/A SE AUTOPARTS