Joceline Mcentosh
Atlanta,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Cashier
JCPenney
Conyers, Georgia
11.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Beauty Consultant
jcpenny
Conyers, Georgia
11.2023 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Developed sales strategies to promote new products to clients.
- Engaged with customers in a friendly manner to build strong relationships.
- Educated customers on proper application techniques for cosmetics products.
Sales Representative/Customer Service Representative
Knewsales Group
Atlanta, Georgia
01.2023 - 08.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Documented customer interactions using SalesForce to capture data in processing system.
- Researched competitors' products, prices, and sales techniques.
- Maintained accurate records of all sales and prospecting activities.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- communicated with over 65 customers a day.
Health Care Aide
PruittHealth
06.2017 - 02.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Used wheelchairs and Type equipment to assist with patient ambulation in room, hallways and bathroom.
Education
Clarkston High School
Clarkston, GA05.2017
Some College (No Degree) - Disciplinary studies
Georgia Piedmont Technical College
Clarkston, GASkills
- Strategic Planning
- Active listening
- Communication skills
- People skills
- Problem solving skills
- Leadership skills
- Customer Service
- Teamwork
- Decision-making
- work ethic
- Attention to detail
- Adaptability
Additional Information
Computer skills:
- Google docs
- Google drive
- Excel (360)
- Microsoft office
- Microsoft PowerPoint
Timeline
Cashier
JCPenney
11.2023 - Current
Beauty Consultant
jcpenny
11.2023 - Current
Sales Representative/Customer Service Representative
Knewsales Group
01.2023 - 08.2023
Health Care Aide
PruittHealth
06.2017 - 02.2019
Clarkston High School
Some College (No Degree) - Disciplinary studies
Georgia Piedmont Technical College