Joceline Mcentosh
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Sales Representative
Knewsales Group
01.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Documented customer interactions using SalesForce to capture data in processing system.
Customer Service Representative
Randstad
01.2020 - 12.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Responded to customer calls and emails to answer questions about products and services.
Health Care Aide
PruittHealth
06.2017 - 02.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
Education
Georgia Piedmont Technical College
Clarkston, GAClarkston High School
Clarkston, GA05.2017
Skills
- Active listening
- Communication skills
- Problem solving skills
- Leader ship skills
- Problem-Solving
- Flexible and Adaptable
- Time Management
- Task Prioritization
Additional Information
Computer skills:
- Google docs
- Google drive
- Excel (360)
- Microsoft office
- Microsoft PowerPoint
Timeline
Sales Representative
Knewsales Group
01.2023 - Current
Customer Service Representative
Randstad
01.2020 - 12.2022
Health Care Aide
PruittHealth
06.2017 - 02.2019
Georgia Piedmont Technical College
Clarkston High School
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