JOCELY ZUNIGA
Los Fresnos,TX
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Provider Assistant
Elara Healthcare
Pasadena, TX
01.2022 - 01.2023
- Provided support to providers by responding to inquiries from patients and their families.
- Answered phone calls, emails, and other communication requests from patients seeking assistance or advice.
- Conducted administrative tasks such as scheduling appointments, managing medical records, and verifying insurance coverage.
- Monitored patient progress and adjusted treatment plans as necessary.
- Cleaned, examined, and sutured patients' wounds to promote optimum healing.
- Assisted with customer requests and answered questions to improve satisfaction.
- Dusted furniture, machines or equipment.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Provided assistance with laundry services for guests on a weekly basis.
- Stocked supplies such as soap, toilet paper and paper towels.
Cashier
Dulcerias Pinkis
Browerville
01.2020 - 12.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Processed sales transactions to prevent long customer wait times.
- Issued receipts, refunds, credits or change due to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
WAITRESS
TAQUERIA LA BRAVO
Brownsville, TX
07.2018 - 12.2019
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
SOUTH TEXAS LEADERSHIP CENTER
Brownsville, TX04-2020
Skills
- Customer satisfaction measurement
- Money handling
- Product sales
- Warehousing functions
- Primary care experience
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
CLASS-C
Timeline
Provider Assistant
Elara Healthcare
01.2022 - 01.2023
Cashier
Dulcerias Pinkis
01.2020 - 12.2021
WAITRESS
TAQUERIA LA BRAVO
07.2018 - 12.2019
High School Diploma -
SOUTH TEXAS LEADERSHIP CENTER