Jocelyn Amoako Paddymo
Bowie,MD
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Alorica Calling Service, enhancing customer loyalty through empathetic conflict resolution and critical thinking. Skilled in active listening and problem-solving, I efficiently resolved escalated calls, boosting repeat business and satisfaction. My approach consistently aligns with employer-sought competencies, driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica Calling Service
06.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Alorica Calling Service
06.2022 - 05.2023
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