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On-SiteRemoteHybridLocation: Rancho Cucamonga, CA
Open to relocation: Yes
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Jocelyn Andres
Front office lead & accounting
Rancho Cucamonga,CA
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Summary
Dedicated in my growrh in Business Administration, Front Office Lead with extensive experience in healthcare administration and patient services. Proven ability to manage high-volume front-office operations, ensuring workflow efficiency and strong patient satisfaction. Skilled in EMR/EHR systems, HIPAA compliance, and staff leadership, with a commitment to fostering a compassionate and organized clinical environment. I bring my strong backgroung in acccounting and finance. Exoerience in in A/R , A/P and revenue forecasting. Strong financial insight to healthcare operations, ensuring accuracy in billing, reconciliation, and compliance. 15 plus years in customer service, and the ability to elevate service standards while maintaining a compassionate, family‑centered care environment.
Work History
Healthcare Provider
In-Home Support Services
Rancho Cucamonga, California
11.2020 - Current
- Coordinated patient schedules, medical appointments, and medication routines.
- Provided compassionate care to clients in their homes.
- Supported daily living activities and maintained a safe home environment.
Front Office Lead
Coastal Kids / Pediatric Associates
Upland, California
11.2024 - 05.2026
- Led front office operations in a high-volume pediatric environment.
- Managed check-ins, insurance verification, and EMR updates.
- Trained and supervised staff, maintaining workflow efficiency during peak hours.
- Coordinated provider schedules and urgent patient needs.
- Managed front office operations for pediatric healthcare facility.
- Coordinated scheduling for patient appointments and staff meetings.
- Trained new employees on front office procedures and systems.
- Implemented patient record management practices to enhance organization.
- Communicated with families regarding health services and appointment details.
- Collaborated with healthcare providers to streamline patient flow and care.
- Greeted guests upon arrival and provided excellent customer service.
- Performed cashiering duties such as processing payments, refunds, and exchanges according to company policies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Collect patient and client documents and information upon referral.
Front Office Lead
Chaparral Medical Group
Rancho Cucamonga, California
10.2020 - 11.2024
- Supervised, trained, and scheduled front office staff.
- Verified patient information and recorded medical histories.
- Improved workflow efficiency and patient-focused processes.
- Managed check-ins, co-pays, consents, and EMR updates.
- Processed referrals, authorizations, and insurance verifications.
- Resolved patient concerns and medical records requests promptly.
- Supervised front office staff and coordinated daily operations for patient services.
- Managed patient scheduling to optimize clinic flow and reduce wait times.
- Addressed patient inquiries and resolved issues with professionalism and empathy.
- Ensured compliance with healthcare regulations and maintained accurate patient records.
Finance Analyst
Radianz Inc.
12.2013 - 02.2015
- Cleaned up 60/90/120-day overdue invoices and improved aging performance.
- Prepared weekly collection reports and cash forecasts.
- Analyzed financial data to support strategic decision-making processes.
- Reviewed compliance with internal financial policies and regulations.
- Assisted in the preparation of quarterly financial presentations for stakeholders.
- Provided support on monthly, quarterly and annual closing activities.
Sr. Financial Analyst / Revenue Specialist
Fujitsu Computer Products
Cupertino, California
09.2006 - 12.2013
- Managed high-volume accounts and maintained strong customer relationships.
- Streamlined reporting processes, enhancing efficiency and accuracy.
- Analyzed financial data to support strategic decision-making processes.
- Prepared detailed financial reports for management review and analysis.
- Collaborated with cross-functional teams to enhance financial planning accuracy.
- Conducted variance analysis to identify discrepancies in budget forecasts.
- Utilized advanced software tools for data visualization and reporting purposes.
- Conducted thorough reviews of monthly financial statements to ensure accuracy in budgeting and forecasting.
- Prepared quarterly earnings forecasts based on market conditions and economic indicators.
- Recommended changes in existing accounting practices or procedures in order to improve efficiency and accuracy.
- Coordinated the annual audit process by preparing schedules and organizing documents requested by auditors.
- Enhanced overall productivity leading to decreased labor costs and improved efficiency.
Revenue Specialist / Sr. Credit Analyst
Aspect Telecommunications
San Jose, California
08.1988 - 07.2006
- Implemented accounting and finance systems for a high-tech startup.
- Forecasted revenue and managed billing inquiries for accurate revenue collection.
- Managed customer accounts to ensure timely invoicing and payment collection.
- Provided expert guidance on pricing strategies to optimize revenue generation.
- Resolved customer inquiries related to billing discrepancies and account issues.
- Maintained comprehensive knowledge of telecommunications products and services for effective support.
- Reviewed invoices for accuracy prior to payment processing.
- Received and submitted payments, updated account information and provided receipts.
- Managed cash flow by monitoring incoming payments versus outstanding invoices.
- Monitored daily collections activity and reported any discrepancies or irregularities.
- Prepared monthly financial reports and analyzed revenue trends.
- Generated weekly, monthly, quarterly reports on outstanding invoices and collections status.
- Reconciled accounts receivable ledgers against general ledger entries.
- Served as a liaison between internal departments such as Accounting, Sales, and Customer Service.
Education
Associate of Science - Accounting
San Jose State University
Saratoga, CA 08.1987 - 06.1989
Business Administration Certificate -
Cabrillo College
Aptos, CA 08.1986 - 06.1987
Skills
- Front Office Operations & Scheduling
- HIPAA Compliance & Patient Privacy
- Patient-Focused Communication
- Multitasking
- Insurance Verification & Authorizations
- EMR/EHR Systems (Athena, Epic, etc)
- Staff Training & Leadership
- High-Volume Workflow Management
- Attention to Detail
- A/R Billing, Credit Review & Collections
Timeline
Front Office Lead
Coastal Kids / Pediatric Associates
11.2024 - 05.2026
Healthcare Provider
In-Home Support Services
11.2020 - Current
Front Office Lead
Chaparral Medical Group
10.2020 - 11.2024
Finance Analyst
Radianz Inc.
12.2013 - 02.2015
Sr. Financial Analyst / Revenue Specialist
Fujitsu Computer Products
09.2006 - 12.2013
Revenue Specialist / Sr. Credit Analyst
Aspect Telecommunications
08.1988 - 07.2006
Associate of Science - Accounting
San Jose State University
08.1987 - 06.1989
Business Administration Certificate -
Cabrillo College
08.1986 - 06.1987