Jocelyn Angel
Grand Prairie,TX
Summary
Sales and Training Manager with a proven track record at Sam’s Club, enhancing sales team performance and customer satisfaction through effective training programs. Skilled in new employee training and bilingual communication, I excel in leadership and adaptive learning, significantly boosting employee productivity and morale.
Overview
5
5
years of professional experience
Work History
Sales and Training Manager
Sams Club Distribution
12.2023 - Current
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
- Increased effectiveness of sales training, resulting in noticeable improvement in sales team performance and customer satisfaction.
Cashier Team Lead
Sam’s Club
12.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join our Sam’s club rewards
Team Lead Lifeguard
Epic Waters Indoor Water Park
12.2019 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Diploma - Medical Assistant
Zollege Medical Assistant
Addison, TX01.2024
High School Diploma - Art And Communication
Grand Prairie High School
Grand Prairie, TX05.2021
Skills
- New hire on-boarding
- Graphic design
- Digital art
- New Employee Training
- Coaching and Mentoring
- Exceptional communicator
- Adaptive Learning
- Leadership training
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Training Manager
Sams Club Distribution
12.2023 - Current
Cashier Team Lead
Sam’s Club
12.2022 - Current
Team Lead Lifeguard
Epic Waters Indoor Water Park
12.2019 - 12.2022
Diploma - Medical Assistant
Zollege Medical Assistant
High School Diploma - Art And Communication
Grand Prairie High School