Renee Cole
Lansing,MI
Summary
Dynamic Sales and Training Manager with a proven track record at Sam’s Club, specializing in new hire onboarding and employee training. Expert in program optimization and coaching, I successfully enhanced team performance and engagement through tailored training initiatives, driving operational excellence and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Sales and Training Manager
Sam’s Club
Lansing, MI
12.2022 - 01.2026
- Developed and implemented training programs to enhance employee performance and engagement.
- Assessed training needs through surveys and feedback to refine course content.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Collaborated with department leaders to align training objectives with organizational goals.
Bakery Team Lead
Sam’s Club
Lansing, MI
04.2022 - 12.2022
- Led daily bakery operations to ensure product freshness and quality.
- Trained team members on safe food handling and equipment use.
- Oversaw inventory management, reducing waste through efficient stock rotation.
- Implemented process improvements to enhance production efficiency and consistency.
Member Team Lead
Sam’s Club
Lansing, MI
06.2021 - 04.2022
- Led daily operations to optimize team performance and enhance customer satisfaction.
- Trained and mentored new associates on company policies and procedures.
- Implemented inventory management systems to improve stock accuracy and availability.
- Coordinated scheduling and workload distribution among team members for efficiency.
Membership Specialist
Sam’s Club
Lansing, MI
09.2020 - 06.2021
- Assisted members with inquiries, enhancing customer satisfaction through effective communication.
- Processed membership applications, ensuring accuracy and compliance with company policies.
- Collaborated with team members to maintain organized member records and files.
- Provided support during promotional events, increasing member engagement and participation.
Assistant Manager
Wal-Mart Supercenter
Howell, MI
07.2018 - 09.2020
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Coordinated inventory management, ensuring stock levels met customer demand efficiently.
- Implemented process improvements to enhance workflow and reduce operational delays.
Front End Supervisor
Wal-Mart Supercenter
Lansing, MI
07.2017 - 07.2018
- Supervised front-end operations to ensure efficient customer service and smooth checkout processes.
- Trained and mentored staff on company policies, enhancing team performance and service quality.
- Implemented strategies for reducing wait times during peak hours, improving customer satisfaction.
- Conducted regular audits of cash handling procedures to maintain accuracy and compliance with company standards.
Customer Service Manager
Wal-Mart Supercenter
Lansing, MI
04.2017 - 07.2017
- Led customer service team to enhance operational efficiency and improve customer satisfaction.
- Developed training programs for staff to ensure adherence to company policies and procedures.
- Implemented strategies to resolve customer complaints effectively, improving overall service delivery.
- Monitored daily operations, ensuring compliance with store standards and optimizing workflow processes.
Homelines Department Manager
Wal-Mart Supercenter
Lansing, MI
03.2016 - 04.2017
- Led daily operations of Homelines department to ensure efficient workflow and inventory management.
- Developed training programs for new associates, enhancing team performance and product knowledge.
- Analyzed sales trends to optimize product placement and drive customer engagement in store displays.
- Coordinated with suppliers to maintain stock levels, preventing disruptions and ensuring availability of key products.
Bakery Manager
Wal-Mart Supercenter
Lansing, MI
02.2015 - 04.2017
- Supervised daily bakery operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on baking techniques and customer service excellence.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Developed promotional displays to enhance product visibility and increase sales.
Bakery Associate
Wal-Mart Supercenter
Lansing, MI
05.2007 - 01.2015
- Prepared baked goods according to established recipes and specifications.
- Maintained cleanliness and organization of bakery workstations and equipment.
- Assisted customers with product selection and provided exceptional service.
- Monitored inventory levels, restocked supplies, and ensured freshness of products.
Electronics Associate
Wal-Mart
Lansing, MI
08.2006 - 05.2007
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated electronic equipment for inventory management, ensuring accurate stock levels.
- Provided technical support for electronic devices, troubleshooting issues for customers.
- Maintained organized displays of electronics, improving product visibility and accessibility.
Electronics Sales Associate
Wal-Mart
Lansing, MI
07.2005 - 03.2006
- Enhanced customer experience by providing product knowledge and recommendations for electronic devices.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Collaborated with team members to execute promotional displays, increasing visibility of electronics products.
- Trained new associates on sales techniques and product features to improve service quality.
Grocery Store Worker
Hillsdale Market House
Hillsdale, MI
01.2001 - 07.2005
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of store shelves and displays to ensure appealing environment.
- Stocked inventory and arranged products according to merchandising standards for optimal visibility.
Education
High School Diploma -
Hillsdale High School
Hillsdale, MI06.2004
Skills
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
Timeline
Sales and Training Manager
Sam’s Club
12.2022 - 01.2026
Bakery Team Lead
Sam’s Club
04.2022 - 12.2022
Member Team Lead
Sam’s Club
06.2021 - 04.2022
Membership Specialist
Sam’s Club
09.2020 - 06.2021
Assistant Manager
Wal-Mart Supercenter
07.2018 - 09.2020
Front End Supervisor
Wal-Mart Supercenter
07.2017 - 07.2018
Customer Service Manager
Wal-Mart Supercenter
04.2017 - 07.2017
Homelines Department Manager
Wal-Mart Supercenter
03.2016 - 04.2017
Bakery Manager
Wal-Mart Supercenter
02.2015 - 04.2017
Bakery Associate
Wal-Mart Supercenter
05.2007 - 01.2015
Electronics Associate
Wal-Mart
08.2006 - 05.2007
Electronics Sales Associate
Wal-Mart
07.2005 - 03.2006
Grocery Store Worker
Hillsdale Market House
01.2001 - 07.2005
High School Diploma -
Hillsdale High School