Jocelyn Angulo
Houston,TX
Summary
Customer-focused Leasing Specialist with experience in leasing, property management, and front-line service. Handles inbound inquiries, follows up on leads, conducts property tours, and prepares lease documents with accuracy using CRM tools to support occupancy, retention, and resident satisfaction.
Overview
17
17
years of professional experience
Work History
Leasing
El Para?o Apartment
Houston
12.2009 - 07.2010
- Processed rental applications and assisted with lease preparation, move-ins, and lease renewals to support occupancy goals.
- Responded to resident and prospect inquiries by phone and email, providing property information and scheduling property tours to enhance customer engagement.
- Coordinated with maintenance and property management to resolve resident concerns and expedite service requests, improving resident satisfaction.
- Maintained and organized resident and prospect files, updating the resident database to ensure accurate records and facilitate quick retrieval.
- Assisted with rent collection tracking and prepared documentation for accounts and reports.
Cashier
Kroger Grocery
Houston
09.2010 - 01.2012
- Operated POS systems to process cash, card, and electronic payments while ensuring high customer service standards.
- Provided friendly, professional support to customers, resolved inquiries and complaints, and promoted store promotions to drive sales.
- Balanced cash drawer and performed end-of-shift reconciliations to maintain cash accuracy and prevent losses.
- Assisted with stocking and organizing checkout area to enhance customer experience.
Assistant Manager
Computer Recovery
Houston
08.2014 - 05.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coordinated cross-departmental efforts to enhance operational flow.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Developed a system for tracking inventory and ordering supplies.
- Generated reports on sales trends and inventory levels to inform decision-making.
- Reviewed completed work to verify consistency, quality and conformance.
Leasing Specialist
Asden Management
Houston
07.2022 - Current
- Follow up with leads, schedule and conduct property tours, and highlight unit features to drive occupancy.
- Responded to inbound calls, chats, and emails, delivering accurate property and leasing information to enhance prospective resident experience.
- Prepared lease agreements, processed applications, and supported move-ins, ensuring compliance with quality control procedures.
- Collaborated with maintenance and property teams to address resident concerns, fostering a positive living environment and supporting retention efforts.
- Maintain CRM records and track inquiries to ensure timely follow-up and meet performance benchmarks.
Education
12 Grade -
Elsik High School
Houston06-2013
Skills
- Lease administration
- Property showing
- Rent collection
- CRM management
- Leasing software proficiency
- Compliance tracking
- Sales reporting
- Inventory control
- Problem solving
- Attention to detail
- Clear communication
- Team collaboration
- Conflict resolution
- Customer service
- Leasing strategy development
Personal Information
Title: Leasing Specialist
Languages
Spanish, English
Timeline
Leasing Specialist
Asden Management
07.2022 - Current
Assistant Manager
Computer Recovery
08.2014 - 05.2018
Cashier
Kroger Grocery
09.2010 - 01.2012
Leasing
El Para?o Apartment
12.2009 - 07.2010
12 Grade -
Elsik High School