JOCELYN ARREOLA

Biola,USA

Summary

Experienced bilingual Personal Assistant Agent with five years of administrative and customer service experience seeking to advance my career as a Medical Front Office Assistant.

Overview

years of professional experience

Work History

Intern

The Three Musketeers

Fresno, CA

01.2026 - 02.2026

Answered incoming phone calls, provided assistance, took cleared and detailed notes for accurate record-keeping
Faxed out doctors order, referrals and other official documents into a timely manner.
Verify patient insurance information for accuracy and eligibility.
Confirm our referrals were properly completed and sent to partnering facilities.
Prepared and organized necessary. Documentation is scheduled for Friday operations.
Process, patient income, confirmation and handled confidential data responsibly.
Scanned and uploaded documents into patients charts in electronic system.
Assisted with general office task to support daily clinic operations and team efficiently.

Pre-Arrival Agent

Netcenter

06.2020 - 12.2023

Managed inbound and/or outbound calls and communications
Handled customer inquiries
Identified customer needs, answered questions, and solved problems
Upsold products and services

Concierge

Garza Blanca Resort & Spa

03.2019 - 03.2020

Greeted guests
Handled complaints
Took messages
Managed mail, luggage, & deliveries
Ran Errands
Arranged transportation and excursions

Education

Certificate - undefined

Pequeno's Empresarios

Madera, CA

Medical Office Specialist Certificate - undefined

Fresno City College