Jocelyn Avina
Joliet,IL
Summary
Customer-focused professional with hospitality, cash handling, and POS experience in fast-paced service settings. Known for managing multiple orders, communicating clearly with customers, and keeping service areas clean, organized, and welcoming while delivering accurate and efficient guest service.
Overview
1
1
Certification
Work History
Crew Member
Dunkin Donuts
- Provided friendly and efficient service in fast-paced environment, contributing to customer satisfaction
- Communicated clearly with customers to confirm accurate orders and enhance overall experience
- Managed multiple orders and customer requests, ensuring accuracy and attention to detail
Service Provider | Licensed esthetician
AVINA BEAUTY
- Build strong client relationships through personalized and attentive service
- Managed customer appointments and communication to enhance client satisfaction
- Resolve customer concerns professionally
- Handled payments, deposits, and business transactions to ensure financial accuracy
- Oversaw various tasks to maintain seamless daily operations
Education
Trade - Esthetics
University Of Aesthetics & Cosmetology
Downers Grove, IL08-2023
High School Diploma -
Joliet Central Highschool
Joliet, IL 05-2022
Skills
- Customer service and hospitality
- Cash handling and payment processing
- Point of sale (POS) systems
- Multitasking in a face paced environment
- Communication and interpersonal skills
- Teamwork and collaboration
- Cleanliness and sanitation
- Attention to detail
- Product recommendations
- Order management
- Time management
- Cash handling
- Client relations
- Taking orders
- Menu memorization
Certification
- BASSET Certified | October 2026
- Food Handler Certificate | October 2026
Timeline
Crew Member
Dunkin Donuts
Service Provider | Licensed esthetician
AVINA BEAUTY
Trade - Esthetics
University Of Aesthetics & Cosmetology
High School Diploma -
Joliet Central Highschool