Janáya Hines
Minneapolis,MN
Summary
A hard-working, inspirational, determined young woman. I love working and helping people, pushing myself to become the better, wiser, and hard-working person I can be everyday. An over achiever when it comes to everyday task. Friendly, open-minded and able to solve issues in an effective manner. Work well on my feel but also work really well in fast paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Crew Member
Einstiens Bagels
Brooklyn Center, MN
01.2022 - 09.2023
- Greeted customers
- Took drive-through orders
- Handled cash
- Made an abundance amounts of drinks
- Maneuver and helped people
- Prepared food
- Flexible with which station to work on during rushes
Server/Waiter
IHOP
Brooklyn Center, MN
03.2021 - 11.2021
- Served food and drinks
- Getting customers in and out in timely manner.
- Checking on how their meals are going
- Making sure the customers were satisfied if not helped to my best ability.
- Fast paced environment
- On my feet for at least 8 hours
Crew Member
Papa Murphys
Robbinsdale, MN
10.2020 - 04.2021
- Counted as a shift leader due to my motivation and determination
- Experience with serving and customer service.
- Learned patients, communication, and great work ethics.
Cleaning Crew
Honey comb cleaning services
Minneapolis-Saint Paul, MN
01.2018 - 07.2020
- Cleaned bathrooms/bedrooms/Front rooms And laundry. Worked with my mother.
Education
Bachelor's degree - Psychology & business
Augsburg College
Minneapolis, MNSkills
- Customer service
- Data sorting
- File organization
- Active listening
- Working with large datasets in spreadsheets
- Restaurant experience
- Medical software
- Pivot tables
- Spreadsheet filtering
- Mail processing
- Confidential information handling
- Phone answering
- Writing skills
- Food service
- Front desk
- Microsoft Office
- Calendar management
- Retail math
- Patient service
- Microsoft Excel
- POS
- Customer relationship building
- Food safety
- Teamwork
- Customer complaint resolution
- Food Production
- Greeting customers
- Data entry
- Client services
- English
- Driving
- Time management
- Interpersonal skills
- Technical Proficiency
- Correspondence management
- Computer skills
- Appointment scheduling
- Guest services
- Spreadsheet charts
- Meeting scheduling
- Typing
- Communication skills
- Cleaning Experience
- Phone etiquette
- Hospitality
- Order assistance
- Hospitality industry experience - Hospitality industry experience (3-5 years)
- Professionalism
- Customer inquiry handling
- Food handling
- Administrative experience - Administrative experience (Less than 1 year)
- Filing
- Patience
- Sales
- Office supply management
- Report writing
- Organizational skills
- Zoom
- Providing product information
- Productivity software
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Personal Information
- Title: College student
- Gender: she/her/hers
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Crew Member
Einstiens Bagels
01.2022 - 09.2023
Server/Waiter
IHOP
03.2021 - 11.2021
Crew Member
Papa Murphys
10.2020 - 04.2021
Cleaning Crew
Honey comb cleaning services
01.2018 - 07.2020
Bachelor's degree - Psychology & business
Augsburg College