Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Baez

Hialeah,FL

Summary

Results-driven manager with expertise in customer service, project management, and team building. Proven ability to enhance operational efficiency through effective communication and task prioritization and with a strong focus on coordinating team activities and enhancing workflow. Skilled in effective communication and time management, leading to improved customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Manager

KFC Restaurant
Hialeah, Florida
02.2021 - Current
  • Coordinated team activities to enhance operational efficiency and workflow.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Arts -

Florida National University
Hialeah, FL

Skills

  • Customer service
  • Project management
  • Effective communication
  • Time management
  • Team building
  • Multitasking Abilities
  • Organizational skills
  • Leadership
  • Workflow optimization
  • Team coordination
  • Dependable and responsible

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Manager

KFC Restaurant
02.2021 - Current

Associate of Arts -

Florida National University

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