Jocelyn Beerbower
Springfield,IL
Summary
Approachable Hostess with experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating a welcoming atmosphere. Eager to take on new challenges and responsibilities in a different field, leveraging my existing skills and willingness to learn.
Overview
3
3
years of professional experience
Work History
Hostess
Pao Bistro
Springfield, IL
12.2022 - Current
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers and bussers by keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
Busser
Pao Bistro
Springfield, IL
12.2022 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning the table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Education
High School Diploma -
Auburn High School
Auburn, IL05.2025
Skills
- Server Support
- Reservations Management
- Cleaning and Sanitation
- Guest Seating
- Table Setting Knowledge
- Table Bussing
- Event Planning
- Dining Room Management
- Guest Engagement
- Customer Service
- High-Volume Dining
Timeline
Hostess
Pao Bistro
12.2022 - Current
Busser
Pao Bistro
12.2022 - Current
High School Diploma -
Auburn High School